Teresa Ritter
Puyallup,WA
Summary
Dynamic leader with extensive experience in office management and customer service, notably at The United Methodist Church at Lakewood. Dedicated and friendly professional with track record of optimizing administrative functions and fostering a productive work environment. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
20
20
years of professional experience
Work History
Office Manager/Administrative Director
The United Methodist Church at Lakewood
07.2016 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Assistant
Mac's Septic Service
09.2014 - 12.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Client Service Representative
Slim Express
03.2010 - 08.2015
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by team.
Owner/Operator Home Day Care
Teresa's House of Blessing
05.2005 - 12.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with children and parents, resulting in repeat business and referrals.
- Enhanced children's social skills by facilitating group activities and promoting positive interactions.
- Managed daily routines, including meal preparation and nap times, ensuring structured and nurturing environment for children.
- Maintained safe and clean environment for children by adhering to health and safety protocols.
Skills
- Customer service
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- MS office
- Professional and courteous
Timeline
Office Manager/Administrative Director
The United Methodist Church at Lakewood
07.2016 - Current
Office Assistant
Mac's Septic Service
09.2014 - 12.2015
Client Service Representative
Slim Express
03.2010 - 08.2015
Owner/Operator Home Day Care
Teresa's House of Blessing
05.2005 - 12.2009
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