TERESA RIVERA
Philadelphia ,PA
Summary
Highly disciplined professional with diversified expertise and experience. Commitment to excellence in customer service with a solid work ethic. Strengths include: communicating in English and Spanish, proficient in translation skills, takes pride in accomplishing all assigned tasks in a timely manner, excited about securing a position as service coordinator in which I may utilize my skills, training, and experience.
Overview
28
28
years of professional experience
Work History
CDL Truck Driver
JB Hunt Transportation
01.2022 - 03.2025
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Fostered positive working relationships with regular customers.
- Dropped and hooked trailers and changed configuration of equipment.
CDL Truck Driver
US Foods
12.2020 - 11.2021
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
Marketing/Sales Specialist
Ambassador Medical Adult Day Care
01.2017 - 01.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
Administrative Assistant/Interpreter/Translator
Puerto Rican Congress of NJ, Inc.
01.2015 - 01.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Patient Assistant/Driver
Ladacin Network Agency
01.2013 - 01.2015
Manager
White Castle Restaurant
01.2006 - 01.2009
Office Assistant/Supervisor
Benny’s Transportation
01.1998 - 01.2006
Certified Nursing Assistant (CNA)
Lacey Nursing Home
01.1997 - 01.1998
Education
Master of Science - Leadership And Organizational Design
Colorado State University Global
555 17th St. #1000, Denver CO 8020203.2027
Bachelor of Arts - Psychology
Kean University
Toms River, NJ05.2020
Associates in Science Degree - undefined
Ocean County College
Toms River, NJ05.2013
Bookkeeping Course - undefined
Performance Training, Inc.
Toms River, NJ09.2001
Graduate - undefined
Lakewood High School
Lakewood, NJ06.1997
Skills
- Excellent interpersonal, communication, and customer service skills
- Bilingual – read, write and speak English/Spanish
- Interpreter/Translator Certified for NJEIKIDS
- Computer Skills, including Microsoft Office Suite – Word, Excel, PowerPoint, and Access
- Ability to provide caring, and compassionate care
- Hired, trained, scheduled and supervised Interpreter staff
- Committed to customer satisfaction
- Typed a variety of documents and prepared weekly reports for management
- Diligently followed through with procedural tasks to ensure proper progress of company’s goals
- Enjoyed working with a diverse population, from disabled children to senior citizens
Timeline
CDL Truck Driver
JB Hunt Transportation
01.2022 - 03.2025
CDL Truck Driver
US Foods
12.2020 - 11.2021
Marketing/Sales Specialist
Ambassador Medical Adult Day Care
01.2017 - 01.2018
Administrative Assistant/Interpreter/Translator
Puerto Rican Congress of NJ, Inc.
01.2015 - 01.2017
Patient Assistant/Driver
Ladacin Network Agency
01.2013 - 01.2015
Manager
White Castle Restaurant
01.2006 - 01.2009
Office Assistant/Supervisor
Benny’s Transportation
01.1998 - 01.2006
Certified Nursing Assistant (CNA)
Lacey Nursing Home
01.1997 - 01.1998
Associates in Science Degree - undefined
Ocean County College
Bookkeeping Course - undefined
Performance Training, Inc.
Graduate - undefined
Lakewood High School
Master of Science - Leadership And Organizational Design
Colorado State University Global
Bachelor of Arts - Psychology
Kean University