Teresa Rolley
Plumas Lake,CA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sutter Health Medical
10.2021 - Current
- Accepts patient referrals; schedules appointments and maintains data in EHR system EPIC; pre-registers patient and creates accounts for clinical services; verifies and/or obtains authorization for services; creates and maintains patient charts; and ensures patient account is ready for billing through scrubbing DAR (Daily Activity
- Report)
- Creates and maintains patient charts
- Assures that chart contain MD referral orders and past medical records when necessary
- Obtain confidential information from patient or family member with
- PHI to include demographic, financial, and medical
- Used Epic to verify insurance, co-payment requirements, and obtains necessary authorizations
- Post billing charges and collection of payments to patient accounts
- Translates narratives ICD-10CM codes into EPIC
- Schedules patients for initial and follow up appointments into EPIC.
Service Manager
Chipotle Mexican Grill
08.2017 - 06.2020
- Met with customers to discuss service needs and offer available solutions.
- Managed team of 20 by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Assistant Manager
El Pollo Loco
03.2017 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning over 25 schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Legal Administrative Specialist
Applied Underwriters Inc
09.2015 - 09.2016
- Investigated legal issues pertaining to Subrogation claims.
- Collected and tracked evidence in support of legal processes.
- Organized, planned, and documented materials for Subrogation claims.
- Followed up with customers on unresolved issues.
- Reviewed 100 new files daily to determine current status of injury claim and to develop plan of action.
Waitstaff
Marine Corps Base Hawaii
03.2008 - 04.2010
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation for up to 350 guests as directed while following instructions to meet specific dietary needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Licensing Manager
Underwriters Marketing Services
03.2005 - 09.2007
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from Brokerages and Brokers.
- Stayed up-to-date on NJ and PA laws and licensing requirements for 24 companies.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Education
Medical Billing And Coding Diploma - Medical Billing And Coding
MTI College
Sacramento, CA08.2021
Bachelor of Arts - Marketing
Fort Hays State University
Hays12.2014
Associate of Applied Science - Business Administration
Coastline Community College
Fountain Valley, CA01.2011
Skills
- Data Verification
- Procedural Codes (CPT)
- Medical Terminology
- CPT Code Modifiers
- Medical Billing and Collections
- Administrative Support
- Electronic Health Record Applications (Epic)
- ICD-10 (International Classification of Disease Systems)
- HCPCS Coding
- HIPAA Compliant
- Charting and Clinical Documentation
Certification
- CPC - Certified Professional Coder #01891304
Timeline
Patient Service Representative
Sutter Health Medical
10.2021 - Current
Service Manager
Chipotle Mexican Grill
08.2017 - 06.2020
Assistant Manager
El Pollo Loco
03.2017 - 08.2017
Legal Administrative Specialist
Applied Underwriters Inc
09.2015 - 09.2016
Waitstaff
Marine Corps Base Hawaii
03.2008 - 04.2010
Licensing Manager
Underwriters Marketing Services
03.2005 - 09.2007
Medical Billing And Coding Diploma - Medical Billing And Coding
MTI College
Bachelor of Arts - Marketing
Fort Hays State University
Associate of Applied Science - Business Administration
Coastline Community College
Similar Profiles
Lindsey LundLindsey Lund
Department Coordinator at Sutter Health Medical CenterDepartment Coordinator at Sutter Health Medical Center
Keosha StephensKeosha Stephens
Ambulatory Services Nurse II at Sutter Health, Gould MedicalAmbulatory Services Nurse II at Sutter Health, Gould Medical
Tholla YouphonTholla Youphon
RN at Sutter Health Medical CenterRN at Sutter Health Medical Center
Austin McCartyAustin McCarty
Cashier at AMPM ArcoCashier at AMPM Arco
ANNALISSE JARAMILLOANNALISSE JARAMILLO
Unit Program Coordinator at United States Air Force, USAFUnit Program Coordinator at United States Air Force, USAF