MARINA L. ALONZO
SAN DIEGO,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC Radiance and Cadence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Patient Service Representative-Radiology
Scripps Health Foundation
San Diego, CA
04.2021 - Current
- Scheduled appointments for various departments at multiple sites.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
New Patient Coordinator
Comprehensive Pain Management Specialist Medical Group
Poway, CA
05.2019 - 04.2021
- Provide complete registration and scheduling services for new patients within our medical group and outpatients services in adherence to office protocol
- Validate and Initiate referrals/authorizations for new and established patients
- Gather medical history and insurance information
- Ensure that patients understand and complete necessary forms
- Respond to incoming messages via phone, email and patient portal in a timely manner
- Schedule procedures with affiliated hospitals
- Assist patients with the check-in process for in office and virtual appointments
- Schedule and confirm appointments according to company guidelines
- Collect/document patients payments; Co-pays and outstanding balances
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Biller Assistant
Prater Medical Billing
San Diego, Ca
01.2010 - 01.2020
- Data entry patient demographics and insurance information
- Document client charges/ payment history
- Obtain Prior/retro authorizations
- Accounts receivable
- Contact patients to collect payments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Medical Receptionist
El Centro Dermatology
El Centro, CA
10.2016 - 06.2017
- Front office
- Patient registration
- Insurance Verification (Medi-Cal, Medicare, HMOs & Private insurance)
- Medical Records
- Discharge/schedule return appointments for multiple physicians
- Collect payments (co-pays, deductibles, cosmetic services & products)
- Filing/Pulling charts
- Translate for Spanish speaking patients
- Promote/ sell skin care products and cosmetics.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Miremadi Dermatology Medical Clinic
La Jolla, CA
01.2010 - 01.2016
- Front/Back Office duties
- Daily Data entry to EMR
- Verification of insurance eligibility
- Assist in minor surgeries
- Promote/ Provide Laser Hair Removal treatments
- Catalog / archive Pathology Slides and Reports
- Medical Records
- Obtain Prior/retro Authorizations
- Collect payments for services rendered
- Mailing distribution directing calls, messages and emails.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
- Invoiced patients accurately in line with charging guidelines.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
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Imperial Valley College
01.2016 - 01.2018
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Calexico High School
01.2002 - 01.2005
Skills
Customer Serviceundefined
Timeline
Patient Service Representative-Radiology
Scripps Health Foundation
04.2021 - Current
New Patient Coordinator
Comprehensive Pain Management Specialist Medical Group
05.2019 - 04.2021
Medical Receptionist
El Centro Dermatology
10.2016 - 06.2017
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Imperial Valley College
01.2016 - 01.2018
Medical Biller Assistant
Prater Medical Billing
01.2010 - 01.2020
Medical Receptionist
Miremadi Dermatology Medical Clinic
01.2010 - 01.2016
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Calexico High School
01.2002 - 01.2005
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