Marisol Soto

• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
• Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
• Assisted with training new staff members on policies and procedures related to patient services.

• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
• Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
• Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Scheduled tests, lab work or x-rays for patients based on physician orders.

Contributed as team member on complex academic projects, enhancing collaborative efforts.

• Executed group projects while fostering teamwork and cooperation among peers.
• Developed reports, presentations, and articles using Microsoft Word and PowerPoint.
• Adhered to course syllabus and lesson plans for timely submission of assignments.
• Balanced academic workload with extracurricular activities to cultivate personal growth.
• Engaged alumni via phone for donation solicitation and record updates.