Teresa Russo
Macomb,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Great Lakes Foot And Ankle
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Billing Customer Service Representative
Allure Medical
08.2015 - 03.2020
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Medical Assistant
Midwest Center For Dermatology
06.2012 - 08.2015
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certificate - Medical Assisting
Ross Medical Education Center
Madison Heights, MISkills
- Complaint Resolution
- Customer Service
- Payment Processing
- Data Entry
- Data Gathering
- Problem-Solving Skills
- Inbound Phone Calls
- Verbal and Written Communication
- Answering Questions
- Attention to Detail
- Script Adherence
Timeline
Call Center Representative
Great Lakes Foot And Ankle
08.2022 - Current
Billing Customer Service Representative
Allure Medical
08.2015 - 03.2020
Medical Assistant
Midwest Center For Dermatology
06.2012 - 08.2015
Certificate - Medical Assisting
Ross Medical Education Center
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