Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Teresa Schoenthal

Customer Service Representative
Madison,WI

Summary

Dedicated, resourceful service professional with an enthusiastic drive for developing personable relationships to enhance customer gratification and contribute value. Solid team player with energetic, positive demeanor and proven skills across various industries. Intrigued by organic potential to build on processes and advance outcomes.

Overview

10
10

+ Years of professional experience

Work History

Customer Service Representative

Kopke's Greenhouse
Oregon, WI
04.2022 - Current
  • Engaged customers with attentive communication, enthusiasm and product knowledge to enhance outstanding experience.
  • Discerned and adapted to customer objectives independently and in collaboration with teammates.
  • Cultivated genuine relationships with management and staff, while serving two locations.
  • Received handwritten note of appreciation from return customer.

Project Coordinator

Kramer Madison
Waunakee, WI
01.2017 - 07.2017
  • Liaised between multiple departments to facilitate communication, project developments and prioritization to ensure production and delivery timelines.
  • Prompt results-oriented email correspondence with customers and vendors.
  • Coordinated timeline, materials, assembly and shipment of press release kits and promotional mailings

Customer Account Coordinator

Dairyland Electric Industries
Stoughton, WI
03.2014 - 01.2016
  • Ensured exceptional customer service as first point of contact for calls, email and website inquiries, incorporating CRM data collection.
  • Delivered recommendations and minor technical advice to align product application with project requirements.
  • Generated product quotes, sales orders, invoices and coordinated production/delivery timelines.
  • Demonstrated competence in completion of service processes during ISO 9000 audits.

Childcare Coordinator

Anytime Fitness / Navitus Health & Fitness
Stoughton, WI
11.2007 - 12.2013
  • Planned and implemented safe, interactive, highly successful child care program ensuring added value.
  • Managed staff hiring, schedules, payroll submission and member agreements.
  • Developed sincere relationships with members, management and staff.

Print Traffic Coordinator Preceded by Receptionist

The Hiebing Group
Madison, WI
12.1994 - 10.1997
  • Applied excellent communication and organization skills to liaison client projects between account and design teams.
  • Initiated and implemented process revisions improving effectiveness of job orders and teamwork.
  • Executed first point of contact for all incoming calls, supplemented with administrative and HR projects.
  • Accepted permanent hire as receptionist upon completion of temporary coverage.

Education

Some College (No Degree) - Elementary Education, Special Populations Minor

U of WI - LaCrosse
LaCrosse, WI

Skills

  • Calm, patient and conscientious in exploration of options to resolve challenges
  • Genuine professionalism and integrity generates client/team trust and confidence
  • Welcome and thrive amidst new experiences and opportunities to contribute
  • Seek to further develop skills and knowledge

Timeline

Customer Service Representative

Kopke's Greenhouse
04.2022 - Current

Project Coordinator

Kramer Madison
01.2017 - 07.2017

Customer Account Coordinator

Dairyland Electric Industries
03.2014 - 01.2016

Childcare Coordinator

Anytime Fitness / Navitus Health & Fitness
11.2007 - 12.2013

Print Traffic Coordinator Preceded by Receptionist

The Hiebing Group
12.1994 - 10.1997

Some College (No Degree) - Elementary Education, Special Populations Minor

U of WI - LaCrosse

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Teresa SchoenthalCustomer Service Representative