Teresa Shampay
City of Mesa Police Department
Gilbert,AZ
1
Certification
20
years of professional experience
Seasoned professional with a robust background in victim assistance and records management. Known for strong organizational skills and the ability to train new staff effectively. Committed to improving outcomes for victims through reliable communication and precise information management.
Work History
Victim Notification Clerk
19 Years 7 Months- Assisted in training new staff on operational procedures and departmental policies.
- Coordinated communication between Victims, Advocates, Court staff & Jail Staff to bring resolutions to inquiries and making sure Victims have accurate information regarding releases, transfers and Protection order service. Also coordinating with Victims and court staff to ensure Victims voices are heard by the Judge.
- Helping to ensure victims' information is accurately entered into databases for retrieval later.
Records Clerk
3 Months- Organized comprehensive filing systems for sensitive police records and maintained compliance with legal standards.
- Processed and maintained accurate data entry for case files using specialized record management software.
- Coordinated requests for public records, facilitating timely responses to inquiries from law enforcement and the community.
Education
High School Diploma
Skills
Professional communication
Client relations
Database management
Telephone etiquette
Customer satisfaction
Data entry accuracy
Reliability
Certification
NCIC Certified
Timeline
Victim Notification Clerk
City of Mesa Police Department
01.2007 - CurrentRead More
Records Clerk
City of Mesa Police Department
10.2006 - 01.2007Read More
Eastlake North High School
High School Diploma
Read More