DANIELLE OWENS
Mesa,AZ
Summary
Trustworthy Detention Officer with over 10 years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness. Incredible organization skills with great multitasking ability.
Overview
15
15
years of professional experience
Work History
Victim Notification Clerk
City Of Mesa Prosecutor's Office
Mesa, United States
05.2007 - 02.2008
- Reviewed case file documents to determine who is a crime victim according to statute
- Identifying the victims’ relation to the charges and the defendant
- Entering data into a case management system to track victim contact and demographic information for statistical and programmatic grant reporting
- Providing statutorily mandated notifications both in writing and through extensive phone contact to crime victims which include: victims’ rights as defined by Arizona law and how to invoke those rights; upcoming court dates and changes to victims’ case status
- Defendants’ arrests and release from custody
- Answering phones and answering victims’ rights related questions
- Providing judge/prosecutor with critical victim input regarding the release of a defendant from custody
- Reviewing case status; generating and editing appropriate written notification letters; processing incoming mail (includes scanning and updating the case management system)
- Utilizing the internet, databases, and other resources available to research and identify and/or locate victims contact information
- Explaining the restitution process, criminal restitution eligible expenses, and obtaining required documentation and/or information related to restitution expenses
- Providing limited personal advocacy and assistance in obtaining protective orders; participating in community-wide victim assistance efforts
- Connecting crime victims with a Victim Services Assistant, especially in high lethality cases as needed.
Office Assistant II
City Of Mesa Prosecutor's Office
Mesa, AZ
02.2008 - 03.2012
- Manage front desk responsibilities with great multitasking skills. Interact with the public; attorneys, defendants, victims, etc.
- Answer the direct line to the Mesa Prosecutor's Office and resolve the issue on the phone in a professional manner or properly transfer the phone call.
- Review requests for discovery reports in person and via mail. Print, receive payment, provide material with a receipt.
- Assist throughout the office with preparing motions and assisting in the courtroom.
- Establish and maintain effective working relationships with the City Prosecutor, Mayor, City Council, City Manager, other City officials and the public
- Run MVD and ACIJS criminal reports
Juvenile Detention Officer at Durango Detention
Marciopa County Juvenile Probation Department
PHOENIX, AZ
03.2012 - Current
- Currently work in Control Center of Detention facility. Control all door functions for the facility. Maintain sight via cameras. Alert facility of emergency situations; including but not limited to: all-call situations, fire alarms. Interact with public; attorneys, police, parents/guardians, juveniles, etc.
- Performs intake functions according to established procedures including interviewing, booking and establishing criteria for admittance or release from detention
- Submits recommendations to Supervisor
- Complete release process for all court ordered releases
- Contacts probation or parole counselors when appropriate; provides information to incoming juveniles and their families on the procedures and regulations of the facility
- Receives, searches and removes personal property from detained youth; provides clothing and hygiene articles; assigns beds and wards
- Searches and maintains records pertaining to behavior and personal history; files and/or routes forms, records, reports and evaluations
- Completes and files booking sheets with reports on all detainees' behavior
- Provides for health, safety and recreation needs of juveniles in detention
- Provides time daily for personal hygiene
- Dispenses prescribed medication; provides first-aid when needed; provides laundry service
- Performs inspections on an hourly basis or according to security check list, checks security of building, doors and windows
- Maintains security of juveniles while detained
- Provides positive individual and group supervision of juveniles participating in programming; provides crisis intervention to youth in detention; prepares detainees for school programs by ensuring school groups are released according to schedule
- Monitors visiting hours and visitors, ensuring authorization of each visitor; checks for signatures on all pertinent documents; searches each detainee after visiting hours are over
- Receives incoming calls on telephone and interoffice communication system; routes calls and routes or handles detainee requests
- Releases juveniles and returns personal property according to court-mandated timeliness and established procedures
- Prepares or assists in preparation of daily evening snacks in accordance with prepared menu; may occasionally prepare meals
- Operate and maintain the security and integrity of the Detention Center via the security system located in Central Control
- Performs janitorial functions related to maintaining cleanliness and physical condition of building, including sweeping, mopping, washing and painting.
Education
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZHighschool Diploma -
Mountain View High School
Mesa, AZSkills
Flexible and Adaptable
- MS Office
- Collaboration
- Conflict Resolution
- Self-motivated professional
- Responsible
- Issue Resolution
- Data Recording
- Information Confidentiality
Timeline
Juvenile Detention Officer at Durango Detention
Marciopa County Juvenile Probation Department
03.2012 - Current
Office Assistant II
City Of Mesa Prosecutor's Office
02.2008 - 03.2012
Victim Notification Clerk
City Of Mesa Prosecutor's Office
05.2007 - 02.2008
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Highschool Diploma -
Mountain View High School
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