Teresa Stenzel

Prioritized and managed incoming emergency calls for police, fire, and medical assistance, ensuring timely response to critical situations.

• Managed stressful situations calmly while providing critical information to callers.
• Dispatched appropriate personnel to respond to emergency situations.
• Coordinated deployment of first responders, enhancing response times and operational support during emergencies.
• Utilized geographic information systems such as Rapid SOS and Carbyne to provide accurate location data for responders.
• Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders.
• Used radio, telephone and computer system to update first responders with new information.Researched vehicle, wanted and missing persons information. Maintained Mules Certification as required.
• Mentored junior team members, fostering a collaborative environment and enhancing team dynamics.