Teresa Suter
APO,NY
Summary
Dynamic Customer Service Representative with proven expertise at Army And Air Force Exchange Service (AAFES) in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and upselling, contributing to sales growth. Proficient in data entry and order processing, consistently delivering exceptional service and fostering positive client relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Army And Air Force Exchange Service AAFES
12.2001 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Randolph HS
Universal City, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Paperwork processing
- Order processing
- Data collection
Accomplishments
Managed outdoor living facility with a crew of six people.
Recognized as Volunteer of the Quarter
Initiated and ran the Family Readiness Group in the absence of a Commander's wife.
Awarded company coin for community relations and representing the facility.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Army And Air Force Exchange Service AAFES
12.2001 - Current
Randolph HS
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