Summary
Work History
Education
Skills
Timeline
Generic

Teresa Thigpen

North Kansas City,MO

Summary

Dynamic transportation professional with a clean driving record and exceptional customer service skills, previously at RailCrew Xpress. Proven ability in route planning and safety management, enhancing operational efficiency and fostering positive client relationships. Recognized for adaptability and problem-solving in diverse driving conditions, ensuring timely and safe passenger transport.

Work History

Driver

RailCrew Xpress
  • Operated various vehicles to transport crew members safely and efficiently to job sites.
  • Conducted routine vehicle inspections to ensure reliability and compliance with safety standards.
  • Maintained accurate logs of travel routes, hours worked, and fuel consumption for reporting purposes.
  • Assisted in training new drivers on company policies, safety protocols, and operational procedures.
  • Collaborated with dispatch team to optimize route planning and minimize delays during transit.
  • Demonstrated adaptability by quickly responding to changing schedules and travel conditions.
  • Fostered a culture of safety by adhering strictly to traffic laws and company regulations.
  • Provided exceptional customer service by ensuring passengers felt comfortable and informed throughout journeys.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Enhanced team morale by providing support and assistance during peak delivery periods.

Trainer

RailCrew Xpress
  • Developed and delivered training programs to enhance employee skills and operational efficiency.
  • Conducted assessments to identify training needs and improve workforce performance.
  • Utilized instructional design methodologies to create engaging training materials and resources.
  • Facilitated workshops that promoted safety awareness and compliance with industry regulations.
  • Mentored new trainers, fostering a collaborative learning environment within the team.
  • Analyzed feedback from trainees to refine training content and delivery methods for effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Pioneered mentorship program, fostering professional growth and development.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Increased employee competency with creation of targeted skill development paths.
  • Established and maintained quality control standards.

Hotel Manager

Birchwood Suites
  • Oversaw daily operations to ensure exceptional guest experiences and satisfaction.
  • Managed staff schedules, optimizing workforce efficiency and service delivery.
  • Developed training programs for new employees, enhancing team performance and service standards.
  • Implemented cost-control measures, reducing operational expenses while maintaining quality services.
  • Coordinated special events and promotions, driving guest engagement and revenue growth.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
  • Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
  • Conducted regular performance reviews, identifying areas for improvement and implementing strategies to address them.

Hotel Manager

Brentwood Suites

Housekeeping Supervisor

Procter& Gamble
  • Supervised daily cleaning operations, ensuring adherence to company standards and safety protocols.
  • Trained and mentored staff on best practices for effective housekeeping procedures.
  • Developed and implemented efficient scheduling systems to optimize staff productivity.
  • Conducted regular inspections of facilities to maintain cleanliness and identify areas for improvement.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Monitored compliance with health regulations, leading initiatives to uphold sanitation standards consistently.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

No Degree - Business Administration And Management

Norfolk State University
Norfolk, Virginia, VA

High School Diploma -

Bethel High School
Hampton, VA
06.1980

Skills

Time management

Timeline

Driver

RailCrew Xpress

Trainer

RailCrew Xpress

Hotel Manager

Birchwood Suites

Hotel Manager

Brentwood Suites

Housekeeping Supervisor

Procter& Gamble

No Degree - Business Administration And Management

Norfolk State University

High School Diploma -

Bethel High School
Teresa Thigpen