Teresa Thompson
City Of Los Angeles,CA
Summary
Dynamic Certified Nursing Assistant and EKG Tech with a proven track record at Denny's Restaurants. Expert in electrocardiogram interpretation and patient communication, enhancing care quality. Successfully implemented process improvements, boosting guest satisfaction and operational efficiency. Committed to maintaining HIPAA compliance while delivering compassionate patient care and collaborating effectively with healthcare teams.
Professional with substantial background in cardiovascular monitoring and diagnostics. Skilled in operating EKG equipment, interpreting results, and ensuring accurate patient data collection. Strong emphasis on teamwork and adaptability to changing clinical needs, consistently delivering high-quality patient care. Valued for reliability, precision, and effective communication in fast-paced medical environments.
Qualified [Desired Position] with comprehensive background in EKG technology and patient care. Proven track record of accurately performing EKGs and identifying cardiac abnormalities, enhancing patient diagnosis and treatment plans. Demonstrated expertise in patient interaction and use of advanced EKG equipment.
Overview
2026
2026
years of professional experience
Work History
Certified Nursing Assistamnt EKG Tech
Certified Nursing ASSISTANT
Los Angeles, CA
1998 - 04.2025
- Conducted EKG tests, ensuring patient comfort and accurate results.
- Analyzed EKG readings to identify abnormalities and inform clinical decisions.
- Maintained equipment calibration and performed routine maintenance for reliability.
- Collaborated with healthcare teams to develop effective patient care plans.
Waitress Supervisor
Denny's Restaurants Franchise Association
Woodland Hills, CA
06.1996 - 09.2024
- Supervised daily operations to ensure efficient service and optimal guest satisfaction.
- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Monitored food quality and presentation to uphold restaurant standards and compliance.
- Implemented process improvements resulting in streamlined workflow and reduced wait times.
- Resolved customer complaints promptly, enhancing guest experience and loyalty.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Collaborated with management to develop training materials and enhance onboarding processes.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Developed loyalty program that increased repeat visits from customers.
- Enhanced team efficiency by implementing streamlined table management system.
- Managed inventory effectively to prevent shortages and reduce waste.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Boosted customer satisfaction with quick and accurate order processing.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Collaborated with management team to plan and execute special events.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Monitored dining area to ensure all guests received attentive service without delays.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
- Set and oversaw weekly and special event menu plans.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
High School Diploma -
BEAR RIVER HIGH
Los Angeles, CA04-1987
Bachelor of Arts - Nursing Leadership And Management
Utah State University
Logan, UT04-1980
Associate of Arts -
ART INSTITUTE OF MINNEAPOLIS MN
06-1976
Skills
- Patient communication
- HIPAA compliance
- Lead placement
- Stress testing
- Basic life support
- Electrocardiogram interpretation
Timeline
Waitress Supervisor
Denny's Restaurants Franchise Association
06.1996 - 09.2024
Certified Nursing Assistamnt EKG Tech
Certified Nursing ASSISTANT
1998 - 04.2025
High School Diploma -
BEAR RIVER HIGH
Bachelor of Arts - Nursing Leadership And Management
Utah State University
Associate of Arts -
ART INSTITUTE OF MINNEAPOLIS MN