Teresa Valdez
Abilene
Summary
I'm a Correctional Officer with extensive experience at the Texas Department of Criminal Justice, adept in conflict resolution and inmate supervision. Proven ability to enhance safety through effective de-escalation techniques and vigilant monitoring, significantly reducing contraband incidents. Committed to fostering positive relationships while maintaining compliance with correctional facility procedures. I'm a dependable candidate that is successful at managing multiple priorities with a positive attitude. I'm willing to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals. I am always up for learning new skills as long as someone is willing to teach me.
Overview
18
18
years of professional experience
Work History
Correctional Officer V-Rec. Oversight Officer
Texas Department Of Criminal Justice
04.2018 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Front Counter Crew Member
Whataburger
02.2018 - 05.2018
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
Packaging Clerk
Prairie Dog Pet Products
01.2018 - 02.2018
- Collaborated with team members to meet daily production goals and maintain high-quality standards.
- Worked closely with quality control teams to address any product defects or issues before shipment.
- Maximized workspace functionality through effective organization and cleanliness.
- Improved order accuracy with meticulous attention to detail in product labeling and documentation.
- Adapted quickly to changes in production schedules, maintaining flexibility to meet client needs promptly.
Correctional Officer IV
Texas Department Of Criminal Justice
09.2014 - 10.2017
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Cashier
Allsups Convience Store
02.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Family Dollar
05.2012 - 07.2012
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved efficiency, organized checkout area for optimal workflow.
Cashier
Allsups Convience Store
02.2012 - 04.2012
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
7-eleven
06.2011 - 10.2011
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Walmart
05.2011 - 06.2011
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
Teleperformance USA
11.2010 - 12.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Childcare Employee
Windmill City Kidz Place
04.2010 - 11.2010
- Enhanced child development by implementing age-appropriate educational activities and playtime.
- Implemented creative art projects to stimulate cognitive growth and fine motor skill development in children.
- Established strong relationships with families, providing support during difficult situations such as separation anxiety or behavioral issues.
- Improved communication skills in children through interactive storytelling and role-playing activities.
- Promoted social skills development by organizing group activities and encouraging teamwork among children.
- Participated in ongoing professional development training sessions to stay current on best practices within the early childhood education field.
- Facilitated nap time routines while maintaining a quiet and calm atmosphere conducive to restful sleep.
- Provided support during meal times, ensuring proper nutrition and healthy eating habits were maintained.
- Fostered a nurturing, safe, and engaging environment for children to thrive in.
- Contributed to a team-oriented atmosphere by collaborating with other childcare staff members on various projects and initiatives.
- Collaborated with parents to address specific concerns or needs regarding their child''s care and education.
- Supported children during transitions between activities, reducing stress levels and promoting emotional wellbeing.
Sandwich Artist
SUBWAY®Restaurants
08.2008 - 02.2010
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Certified Nursing Assistant (CNA)
Merkel Nursing Center
10.2007 - 02.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature and blood pressure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Trent High School
Trent, TXSkills
- Conflict resolution skills
- De-escalation techniques
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Restraint techniques
- Self-defense tactics
- Stress tolerance
- Relationship building and management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Correctional Officer V-Rec. Oversight Officer
Texas Department Of Criminal Justice
04.2018 - Current
Front Counter Crew Member
Whataburger
02.2018 - 05.2018
Packaging Clerk
Prairie Dog Pet Products
01.2018 - 02.2018
Correctional Officer IV
Texas Department Of Criminal Justice
09.2014 - 10.2017
Cashier
Allsups Convience Store
02.2013 - 09.2014
Cashier
Family Dollar
05.2012 - 07.2012
Cashier
Allsups Convience Store
02.2012 - 04.2012
Cashier
7-eleven
06.2011 - 10.2011
Cashier
Walmart
05.2011 - 06.2011
Call Center Representative
Teleperformance USA
11.2010 - 12.2010
Childcare Employee
Windmill City Kidz Place
04.2010 - 11.2010
Sandwich Artist
SUBWAY®Restaurants
08.2008 - 02.2010
Certified Nursing Assistant (CNA)
Merkel Nursing Center
10.2007 - 02.2008
Trent High School
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