Teresa VanDyke
Salt Lake City,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Lash Technician/owner
Teresas Luscious Lashes
08.2018 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
Lash Technician
Oh Aicha Llc
08.2013 - 08.2018
- Improved appointment booking efficiency with effective time management and organization skills.
- Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
- Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
Collections Agent
Chad Steur Law
08.2011 - 08.2012
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Reservation Agent
Alamo and National Car Rental
08.2006 - 08.2011
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
Associate of Arts - Cosmetology / Barbering/ Nails
Cameo
Murray, UT11.2013
High School Diploma -
Horizonte
Salt Lake City, UT07.2002
Skills
- Customer care experience
- Communication proficiency written and oral
- Typing speed 40 WPM
- Lash Retention Strategies
- Outstanding client retention
- Relationship Building
- Clear Communication
- Business Management
- Eye Shape Analysis
- Appointment Scheduling
- Schedule Management
- Social skills
- Customer Consultation
Timeline
Lash Technician/owner
Teresas Luscious Lashes
08.2018 - Current
Lash Technician
Oh Aicha Llc
08.2013 - 08.2018
Collections Agent
Chad Steur Law
08.2011 - 08.2012
Reservation Agent
Alamo and National Car Rental
08.2006 - 08.2011
Associate of Arts - Cosmetology / Barbering/ Nails
Cameo
High School Diploma -
Horizonte
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