Teresa Vaughan

Customer service, Clear and set tables, assist servers when needed, help keep serving area neat and clean.

Customer service, Clear all dirty linen towels, bedding, remove all garbage waste, clean bathroom shower, sink, toilet, mop, dust, restock amenities, towels, toilet paper, vacuum, make beds, dust walls, picture frames, clean windows, clean Tv, clean and deice fridge, restock coffee, sugar, creamers, bottled water.

• Monitored guests for signs of suspicious or criminal activity.
• Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
• Identified and documented unauthorized actions by employees.
• Recorded audio and video of back-end money movements.
• Updated daily logs and produced reports outlining surveillance activities.
• Operated surveillance equipment, video recorders and computers to monitor activities within facility.
• Researched cheating methods and advantage play systems to quickly identify illegal activity.

Customer service, count money, make change, respond to customer needs, fix malfunction on gaming machines replace ticket paper, ticket jams money jams, make sure player card readers working properly, fill out hand pay out, pay out jackpots.

Customer service, remove all dirty linen towels bedding, clean bathroom, shower, sink, toilet, mop, clean mirror, restock all amenities, make bed, vacuum, dust picture frames, clean windows, Tv, restock coffee, sugar creamers and waters.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Managed senior-level personnel working in marketing and sales capacities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.