Teresa Walters
Casa Grande,AZ
Summary
Highly motivated small business owner with 8+ years of experience in successfully launching and expanding a business. Solid background of 30 years in the customer support and satisfaction industry. Energetic and reputable presence, with a strong work ethic, professional demeanor, and exceptional initiative. Recognized for delivering exceptional customer service and making sound decisions. Possesses outstanding customer service and decision-making skills that contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
Everything Envied Housekeeping
06.2015 - Current
- Devised business and marketing plans and prepared monthly financial reports
- Set pricing structures according to market analytics and emerging trends
- Led startup and creation of operational procedures and workflow planning
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Warehouse Picker
Amazon.com
10.2022 - 07.2023
- Picker/loader - I worked on a pick line to unload trucks and also was a order picker and truck loader for delivery drivers
- I learned how to stick to designated work speeds that helped the entire team to meet delivery appointments
- I have experience in working alone and also in a team setting
- I learned how to complete my tasks daily both when freight was light, and also during extreme busy freight days
- I am able to lift 50 lbs
- I am also able to endure many other physical requirements asked if many warehouse employees.
Escrow Assistant /Front Desk Receptionist
Empire Title Agency
05.2022 - 07.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Signed for packages, recorded deliveries and distributed to personnel
- Explained policies and procedures to visitors
- Preserved office security by following safety procedures and controlling access via reception desk
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees
- Maintained office equipment, scheduling service to repair issues
- Drafted professional business documents, spreadsheets and correspondence
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Managed customer complaints and rectified issues to complete satisfaction
- Processed payments and updated accounts to reflect balance changes
- Pulled and organized requested documentation
- Welcomed large volume of guests and improved overall customer service
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Worked with office manager to attain operational goals.
Administrative Assistant / Escrow Assistant
First Arizona Title Agency
03.2022 - 05.2022
- Scheduled appointments, meetings and events for management staff
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Obtained scanned records and uploaded to database
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Processed financial documents, contracts, expense reports and invoices
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
- Drafted professional business documents for various managers and executives.
Package Handler
UPS
10.2017 - 12.2017
- I was a seasonal employee during the holiday season as a pre loader and package handler for UPS
- Assisted in loading delivery trucks with prepared package
- Resolved conveyor system issues by clearing jams and blockages
- Exceeded specific team goal by partnering with staff to share and implement best practices
- Reported to supervisor, providing updates on anticipated task completion times to maintain timeline accountability.
Grocery Clerk
Bashas' Supermarkets
05.2014 - 07.2015
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Managed cash register operations using POS system and processed sales and returns
- Operated cash registers, scanners and computers to itemize and total customer purchases
- Maintained and organized store displays to enhance product visibility and expedite product location activities
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks
- Answered questions and inquiries per shift regarding products, prices and availability.
Team Member/Cashier/Customer Service
Walmart Auto Center
05.2012 - 07.2015
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Developed positive customer relationships through friendly greeting and excellent service
- Stayed informed of company and store updates from leadership
- Monitored and supported proper electronic shelf label signage
- Addressed customer needs, responding to specific requests
- Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
Customer Service Representative/Call Center
Concentra/Nike.com
07.2014 - 06.2015
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Helped clients navigate online systems within established frameworks to obtain services
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated customer accounts, addresses and contact information within call management databases.
Front Desk Receptionist
Earnhardt Auto Centers/Body Shop
11.2010 - 03.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Signed for packages, recorded deliveries and distributed to personnel
- Maintained office equipment, scheduling service to repair issues
- Preserved office security by following safety procedures and controlling access via reception desk
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Explained policies and procedures to visitors
- Scheduled and confirmed appointments
- Managed customer complaints and rectified issues to complete satisfaction
- Processed payments and updated accounts to reflect balance changes
- Reported suspicious individuals to supervisor
- Maintained important files, running reports and delivering updates and communicated them back to both upper management and customers
- Worked with office manager to attain operational goals.
Education
High School Diploma -
Ben Eielson Jr/Sr High School
05.1991
Skills
- Quality Assurance
- Decision Making
- Multi-line Phone Systems
- Help Desk
- Customer relations
- Goal Setting
- Escrow
- Accounting
- Live Chat
- Office Management
- Journal Entries
- Cash register
- Front desk
- Freight
Certification
Driver's License
Personal Information
Title: Housekeeping professional
Timeline
Warehouse Picker
Amazon.com
10.2022 - 07.2023
Escrow Assistant /Front Desk Receptionist
Empire Title Agency
05.2022 - 07.2022
Administrative Assistant / Escrow Assistant
First Arizona Title Agency
03.2022 - 05.2022
Package Handler
UPS
10.2017 - 12.2017
Owner/Operator
Everything Envied Housekeeping
06.2015 - Current
Customer Service Representative/Call Center
Concentra/Nike.com
07.2014 - 06.2015
Grocery Clerk
Bashas' Supermarkets
05.2014 - 07.2015
Team Member/Cashier/Customer Service
Walmart Auto Center
05.2012 - 07.2015
Front Desk Receptionist
Earnhardt Auto Centers/Body Shop
11.2010 - 03.2012
High School Diploma -
Ben Eielson Jr/Sr High School
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