Teresa Weeks
Summary
Seasoned Corporate Travel Consultant with a proven track record at companies like CTM, showcasing expertise in Sabre and exceptional customer service. Elevated client satisfaction by mastering corporate travel policies and fostering strong relationships. With my previous knowledge of mentoring peers and enhancing operational efficiencies, I bring a unique blend of technical proficiency and interpersonal skills to every role.
Overview
29
29
years of professional experience
Work History
Corporate Travel Consultant
CTM
11.2022 - Current
- Managed complex international and domestic travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, hotel and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Members Service Professional
American Express
07.2021 - 11.2022
- Assist Amex Black Card and Platinum Card members with on the spot travel needs.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Corporate Travel Consultant
Santa Barbara Travel Bureau
12.2006 - 07.2021
- Booked transportation and coordinated schedules for conferences and meetings.
- Coordinated special requests from clients such as meeting room bookings, delivering comprehensive support beyond standard itineraries.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
Supervisor
AirTran Airways
01.2003 - 12.2006
- Oversaw daily operations of all departments, ticket counter, gate, baggage claim and both inside and outside ground operations, ensuring smooth workflow and timely completion of tasks and on time performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
International Special Member Services Agent
Delta Air Lines, Inc
05.1996 - 11.2002
- Assisted VIP and top tier clients with international and domestic travel details in a call center environment.
- Worked with training department to help new hires learn system and procedure.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Milford Senior High School
Milford, OHSkills
- Sabre
- Corporate travel policies expertise
- Exceptional customer service
- Travel documentation expertise
- Strong communication skills
- Client relationship building
- Regulations and compliance
- Mentoring and training
Timeline
Corporate Travel Consultant
CTM
11.2022 - Current
Members Service Professional
American Express
07.2021 - 11.2022
Corporate Travel Consultant
Santa Barbara Travel Bureau
12.2006 - 07.2021
Supervisor
AirTran Airways
01.2003 - 12.2006
International Special Member Services Agent
Delta Air Lines, Inc
05.1996 - 11.2002
High School Diploma -
Milford Senior High School
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