Ashley Nicole Daniel
Las Vegas,NV
Summary
Dynamic Travel Consultant with proven expertise at CWT/Amex GBT in managing complex government travel while ensuring compliance with regulations. Recognized for exceptional customer service and critical thinking, achieving high satisfaction rates and reducing costs through effective ticketing strategies. Skilled in GDS and conflict resolution, consistently delivering seamless travel experiences.
Overview
11
11
years of professional experience
Work History
Corporate Travel Consultant
CWT/Amex GBT
Las Vegas, NV
03.2023 - Current
- Manage domestic and international government travel using Sabre 360 and GDS tools, ensuring all policy, DoD, and federal regulations are met.
- Process ticketing, exchanges, voids, refunds, fare adjustments, and schedule changes with speed and accuracy.
- Handled ticketing restrictions and penalties to reduce costs and avert debit memos.
- Managed ticketing queues to ensure timely processing.
- Handled last-minute emergencies for government travelers, ensuring seamless travel experiences.
- Recognized for reliability, low errors, and the ability to handle high volume during government shutdowns or peak seasons.
Travel Agent
Evolution Travel/ KQBR
Las Vegas, NV
03.2015 - Current
- Maintained proficiency in coordinating international and domestic travel accomodations for customers, arranging airfare, as well as hotel and rental car reservations.
- Provided customers with best deals and travel options, successfully negotiating rates while improving customer satisfaction
- Maintained consistent record of successfully completing itineraries and budget requirements
Education
Some College - Business Management
University of Phoenix
Tempe, AZ08.2011
Skills
- CRM
- GDS
- SABRE
- Account Management
- Government Travel Compliance
- Quality Control
- Ticketing/Exchanges/Refunds
- Customer Service
- Technical Support
- Conflict Resolution
- Critical Thinking
- Creative Problem Solving
Timeline
Corporate Travel Consultant
CWT/Amex GBT
03.2023 - Current
Travel Agent
Evolution Travel/ KQBR
03.2015 - Current
Some College - Business Management
University of Phoenix