Teresa Weidman
Fort Scott,KS
Summary
Dynamic and dedicated professional with extensive experience in customer service at Citizens Bank. Proven ability to enhance customer satisfaction through effective complaint resolution and precise cash handling. Strong multitasking skills and a commitment to cleanliness ensure a positive experience for clients. Recognized for fostering teamwork and delivering exceptional service in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Waitress
Luccis
- Delivered outstanding customer service by efficiently resolving guest inquiries and concerns.
- Facilitated order taking and communicated requests to kitchen staff with precision.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
- Facilitated collaboration among team members to optimize food delivery efficiency during peak hours.
- Adjusted menu offerings and accommodated special requests from patrons to enhance dining experience.
- Addressed customer complaints with efficiency, fostering high satisfaction and loyalty.
- Managed high-pressure situations with composure, ensuring exceptional service standards during peak shifts.
- Demonstrated exceptional multitasking skills by efficiently managing multiple tables and orders while ensuring timely service delivery.
- Upheld cleanliness and ambiance of dining environment to enhance guest satisfaction.
- Exhibited composure and professionalism while addressing challenging customer interactions and managing high-pressure shifts.
- Operated cash registers and credit card machines to efficiently process customer transactions.
- Fostered a collaborative teamwork environment among staff members through effective communication during shifts.
- Maintained cleanliness and organization of server areas to enhance operational efficiency.
- Facilitated teamwork to deliver exceptional service during peak hours.
- Ensured customer satisfaction through proactive table check-ins to evaluate food and beverage requirements.
- Elevated customer satisfaction through proactive service and timely resolution of concerns.
- Oversaw cash transaction management, ensuring accurate change delivery to customers.
- Cultivated strong relationships with regular customers through engaging interactions and attentiveness to individual preferences.
- Executed comprehensive opening, closing, and shift change responsibilities to ensure operational efficiency.
- Assisted customers by addressing inquiries. Recommended suitable products based on needs. Recorded order details accurately.
- Processed payments for food and beverage services, ensuring accurate cash handling.
- Cultivated enthusiasm and championed exceptional service to enhance customer satisfaction.
- Executed order processing and communicated details to kitchen staff for efficient meal preparation.
- Facilitated customer decision-making by sharing in-depth knowledge of menu items and flavor profiles.
- Delivered menus to patrons immediately upon seating and addressed inquiries regarding menu items.
- Conducted thorough inspections of dishes and utensils to ensure compliance with cleanliness standards.
- Executed printing of dining checks, ensuring accurate total due and payment collection.
- Executed strategic check-ins with customers to facilitate order placement and ensure meal satisfaction post-delivery.
- Verified guest identification to ensure compliance with legal age requirements.
CNA
Guest Home Estates
Fort Scott, KS
03.2026 - Current
- Facilitated daily living activities for residents, promoting comfort and dignity.
- Oversaw monitoring of vital signs to ensure timely reporting of health status changes to nursing staff.
- Ensured cleanliness and safety of resident environments by adhering to infection control protocols.
- Recorded care delivery and resident progress in electronic health records with precision.
- Facilitated collaboration with interdisciplinary teams to design personalized care plans for residents.
- Addressed resident needs promptly, fostering enhanced satisfaction with services provided.
- Facilitated training sessions to enhance caregiving skills and knowledge of best practices.
- Facilitated daily living activities for patients, enhancing independence and dignity.
- Facilitated patient hygiene practices by assisting with shaving, bathing, and teeth brushing.
- Elevated patient satisfaction through delivery of compassionate and attentive care.
- Ensured confidentiality of patient information in compliance with HIPAA guidelines while facilitating effective communication with team members regarding critical updates.
- Responded to call lights, ensuring patient comfort and safety through adjustments of bed rails and equipment.
- Employed proper body mechanics and assistance devices during patient transfers to ensure safety and minimize injury risk.
- Facilitated prompt responses to call lights, addressing patient needs efficiently.
- Executed patient repositioning strategies to prevent bedsores and enhance comfort.
- Facilitated emotional support for patients during challenging times to enhance their healing experience.
- Executed fall prevention strategies by identifying high-risk patients and ensuring clutter-free environments around bedsides.
- Oversaw resident care in assisted living facility, ensuring high-quality support to address individual needs.
- Facilitated patient comfort by employing effective communication and active listening techniques.
Teller
Citizens Bank
10.2025 - 03.2026
- Executed customer transaction processing with precision and efficiency.
- Facilitated customer support by addressing account inquiries and processing service requests.
- Ensured cash drawer integrity by implementing rigorous balancing practices.
- Instructed clients on banking products and services to improve financial literacy.
- Facilitated collaboration among team members to enhance service delivery processes.
- Recognized and pursued potential sales opportunities to drive customer satisfaction and loyalty.
- Addressed customer issues promptly to enhance overall banking experience.
- Facilitated customer account inquiries, ensuring prompt and professional issue resolution.
- Resolved customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Oversaw high-volume transaction processing with precision and attention to detail.
- Enhanced customer satisfaction through efficient and precise transaction processing.
- Ensured cash drawer accuracy through regular audits and implementation of effective cash handling practices.
- Fostered a positive work environment through consistent professionalism, courteous interactions, and a strong work ethic.
- Managed telephone inquiries regarding checking and savings accounts, loans, and lines of credit.
- Executed precise high-volume money counting utilizing both manual and automated methods.
- Facilitated customer account maintenance and transaction support as primary point of contact.
- Oversaw monitoring and reporting of suspicious activity in accordance with bank security policies.
Education
General
Fort Scott Community College
Fort Scott, KS05.1989
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Seating arrangements
Timeline
CNA
Guest Home Estates
03.2026 - Current
Teller
Citizens Bank
10.2025 - 03.2026
Waitress
Luccis
General
Fort Scott Community College