Teresa White
Apple Valley,CA
Summary
Friendly and dedicated receptionist and patient services assistant with a background in various office settings. Experienced about medical procedures while possessing strong medical terminology knowledge along with the necessary clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities with a resourceful approach. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
JT Olea Realty
02.2019 - 03.2024
- Provided outstanding customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls. Composed detailed messages if required.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
Administrative Assistant
DaVita Mojave Sage
11.2016 - 04.2017
- Maintained confidentiality of sensitive information by adhering to HIPPA compliance mandates and health center policies at all times.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Printed prescription requests and queries in compliance with practice protocol.
- Checked patient insurance, demographic, and health history to keep information current.
Home Health Aide
In Home Supportive Services
07.2011 - 10.2015
- Maintained accurate medical information regarding patient's conditions.
- Administered rescue medication in the event of a seizure lasting more than 5 minutes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored client health by performing routine pulse, temperature, and blood pressure checks.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
GED -
Covina High School
Covina, CAMedical Assistant - Medical Assisting
American Career College
Ontario, CASkills
- Excellent medical terminology knowledge
- HIPPA Compliant and trained
- Professional telephone skills
- Provider of excellent customer service
- Intermediate computer data entry and program skills
- Strong organization /multitasking skills
- Able to maintain a friendly and professional demeanor at all times
Accomplishments
- Graduated Valedictorian from American College.
- Phlebotomy Certification.
- HIPPA Certification.
Certification
Medical Assistant
Certified Phlebotomy
HIPPA Compliance
Timeline
Receptionist
JT Olea Realty
02.2019 - 03.2024
Administrative Assistant
DaVita Mojave Sage
11.2016 - 04.2017
Home Health Aide
In Home Supportive Services
07.2011 - 10.2015
GED -
Covina High School
Medical Assistant - Medical Assisting
American Career College
Medical Assistant
Certified Phlebotomy
HIPPA Compliance
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