Teresa Williams
Sutherlin,United States
Summary
Medical administration professional with over 18 years of progressive experience in leadership roles within VA healthcare systems. Expertise in developing and implementing comprehensive leadership development programs, including curriculum design and virtual learning solutions, ensuring alignment with OPM and VA directives. Proven track record in creating impactful policies, SOPs, and program documentation while mentoring multidisciplinary teams of up to 180 staff members to enhance performance and career growth. Recognized for strong communication skills, consistently delivering high-impact reports, presentations, and briefings that resonate with senior leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisory Medical Administration Specialist
Roseburg VA Medical Center
12.2024 - Current
- Serve as Deputy Chief of Health Administration Service for a network serving more than 25,000 Veterans across five locations, overseeing program development and workforce planning.
- Lead a team of 180 staff members, providing coaching, mentorship, and performance guidance to improve service delivery by streamlining processes and increasing patient satisfaction by 12%.
- Direct multi-departmental process-improvement initiatives, including initiation of phone management system improving patient satisfaction rates for access to care by 35%.
- Develop and maintain policies and SOPs in compliance with OPM and VA handbooks, ensuring alignment with federal regulations 95% for fiscal year 2025.
- Prepare and present quarterly reports and briefings to executive leadership, highlighting program outcomes, data analysis, and recommendations.
- Manage the credentialing and privileging programs, increasing processing efficiency by 20% through workflow redesign.
- Provide daily instruction and support to external providers, processing an average of 60 credentialing requests per month.
- Reconcile purchase card transactions for licensure fees, handling approximately 60 requests monthly with full regulatory compliance.
- Supervise 180 employee overseeing staffing actions, workload distribution, and professional development initiatives.
- Facilitate stakeholder meetings to gather feedback, conduct needs assessments, and adjust program content accordingly.
- Facilitate hiring processes in high volume office with an average 15-20% vacancy rate.
- Conducted thorough analyses of departmental workflows, identifying areas for improvement that ultimately led to increased efficiency and patient satisfaction.
- Improved patient satisfaction by streamlining medical administration processes and enhancing communication between departments.
- Organized regular staff training sessions on regulatory updates, maintaining high levels of compliance throughout the organization.
Administrative Officer
Roseburg VA Medical Center
04.2020 - 07.2022
- Managed multi-departmental teams collaborating across service lines to identify and initiate best practices for healthcare management.
- Led improvement initiatives for the designing SOPs and policy updates that achieved 95% compliance with new VA regulations.
- Developed and delivered training programs on electronic health care record system, reaching over 120 staff members and improving satisfaction scores by 15%.
- Coached and mentored junior administrators, creating individualized development plans that reduced turnover by 10%.
- Collaborated weekly with clinical and external stakeholders to align service delivery with veteran needs, conducting surveys and assessments to inform program adjustments.
- Authored detailed reports and presentations for senior leadership, summarizing performance metrics and recommending process enhancements.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supported project managers with administrative tasks including data entry, file organization, research support services as needed throughout various stages of project cycles.
- Increased employee satisfaction by addressing concerns promptly and maintaining a supportive work environment.
- Ensured timely completion of projects with effective prioritization, delegation, and time management strategies.
- Assisted in recruitment efforts by screening candidates, conducting interviews, and providing feedback on potential hires.
- Developed and evaluated management improvements and practices in division through use of research and analysis.
- Improved interdepartmental collaboration through the development of cross-functional initiatives and guidelines.
- Enhanced communication between departments by organizing regular meetings and distributing meeting minutes.
- Developed comprehensive reports on department performance metrics for review by senior leadership teams.
- Promoted continuous learning within the workplace through sharing best practices during internal meetings or presentations showcasing successful strategies implemented within the department.
- Served as liaison between employees and management to address workplace issues effectively while maintaining confidentiality when necessary.
- Filed reports, completed established rounds and followed post orders.
- Assisted in the development and implementation of company-wide policies and procedures to improve efficiency and maintain regulatory compliance.
- Interpreted and communicated complex fiscal and administrative concepts to operational staff.
- Facilitated event planning and coordination for conferences, workshops, and training sessions to promote professional development opportunities.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Administrative Program Specialist, Credentialing
Jack C. Montgomery VA Medical Center
03.2019 - 04.2020
- Independently processed credentialing for all licensed providers, ensuring timely privileging for over 200 professionals.
- Designed and implemented a needs-assessment framework to evaluate provider documentation, reducing processing time by 18%.
- Developed policy documents and SOPs in accordance with VA and OPM guidelines, enhancing regulatory compliance.
- Provided weekly updates to executive leadership on credentialing metrics, presenting data-driven recommendations.
Education
Some College (No Degree) - Administration of Allied Health
Northeastern State University
Tahlequah, OKSkills
- Program Development
- Needs Assessment
- Coaching
- Mentoring
- Policy Development
- Presentation Development
- Leadership Development
- Analytical Thinking
- Collaboration
- Advising
- Team Leadership
- Effective Communication
Accomplishments
· Director's Award for Excellence for leading credentialing of over twenty medical professionals during a national crisis.
· Governor's commendation for Outstanding Service to over 2000 surviving Veterans of Hurricane Katrina
· Outstanding annual performance 2020-2024
Affiliations
Professional Association of Health Care Administrative Management
Certification
Certified Medical Manager - PAHCOM
Timeline
Supervisory Medical Administration Specialist
Roseburg VA Medical Center
12.2024 - Current
Administrative Officer
Roseburg VA Medical Center
04.2020 - 07.2022
Administrative Program Specialist, Credentialing
Jack C. Montgomery VA Medical Center
03.2019 - 04.2020
Some College (No Degree) - Administration of Allied Health
Northeastern State University