TERESA WILLIAMS

• Promote to Manager within 3 months of hire and currently oversee 4 employees.
• Develop and deliver training programs for new hires, improving product knowledge and customer service skills.
• Implement CRM systems to streamline sales operations and strengthen customer relationships.
• Build lasting client relationships through consistent follow-ups and exceptional service.
• Perform data entry, submit bank deposits, and ensure accurate daily reporting.

Assisted with day-to-day operations of a HUD-subsidized community.

Processed over 75 annual and interim recertifications in compliance with HUD regulations.

Maintained 100% compliance during Mor and REAC audits.

Utilized Yardi software for resident files, Trac's submissions, and rent roll reports.

Coordinated with maintenance to ensure timely unit inspections and compliance with HQS standards

• Trained new employees on testing protocols and quality standards.
• Tested car dashboards to identify inconsistencies and ensure systems functioned properly.
• Collaborated with team members to support efficient daily operations.
• Developed strong communication skills through regular cross-departmental interactions.
• Committed to continual learning and process improvement.