Teresa WOLF
Rockford,IL
Summary
Led process improvement initiatives to increase operational efficiency and customer service quality. Directed project budgeting and schedule management to deliver financial objectives. Fostered teamwork and engagement to strengthen employee satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sr. Project Manager
Compass-CCL Hospitality Group
Rockford, IL
09.2025 - 08.2026
- Managed project budget, schedule, and work plan to achieve target financial performance.
- Proposed innovative solutions after identifying areas for improvement in existing processes, leading to optimized performance.
- Worked with leadership teams across multiple departments to identify priorities and achieve organizational alignment across various projects.
- Collaborated with all levels of organization to enhance communication and streamline project execution.
General Manager
Compass-Ascension Living Saint Anne Place
, US
05.2022 - 07.2025
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed diverse team of professionals, enhancing employee satisfaction and promoting a positive work environment.
- Engaged with customers to identify needs and deliver personalized service solutions.
- Supported recruitment by screening candidates and coordinating interviews to streamline the hiring process.
General Manager
Compass-Wesley Willows
Rockford, IL
04.2018 - 04.2022
- Oversaw budget implementations, employee reviews, training, scheduling, and contract negotiations to ensure operational efficiency and alignment with company goals.
- Designed sales and service strategies to improve revenue and retention.
- Cultivated long-term customer relationships through proactive account management, enhancing client satisfaction and loyalty.
- Executed engagement, diversity, and cultural enrichment programs to foster a positive work environment and boost employee morale.
Director of Dining Services
Compass-Peace Village Retirement Community
Palos Park, IL
04.2015 - 04.2018
- Managed hiring, training, and supervision of over 80 staff across all dining service areas to enhance operational effectiveness.
- Increased revenue through development and implementation of innovative catering services.
- Worked closely with Exec. chef, sous chef and cooks to determine menu plans for special events or occasions.
- Conducted regular checks of food production to ensure adherence to preparation standards, portion control, and timely service.
- Ensured facility met safety and sanitation standards with applicable safety and sanitation requirements.
Dining Room Manager
Compass-Western Home Communities
Cedar Falls, IA
12.2012 - 04.2015
- Scheduled front of house staff to open, close and work dining room floor daily.
- Mentored front of house personnel on company policies and customer service techniques, enhancing team communication skills.
- Maintained cleanliness, organization, storage, and sanitation of food and beverage products, ensuring adherence to quality standards.
- Coordinated catering services for events, ensuring all details were met.
- Reviewed and corrected closing reports at end of shifts to ensure accuracy.
Education
Some College (No Degree) - Clinical Applications of Nutrition
University of North Dakota
ND01-1999
Food Protection Professional Certificate -
State of Iowa
IA01-1999
Some College (No Degree) - Dietary Manager Certification
University of North Dakota
ND01-1989
High School Diploma -
North High School
IA05-1984
Skills
- Project scheduling
- Budget management
- Financial review
- Process optimization
- Compliance expertise
- Leadership skills
- Talent development
- Mentorship and training
- Relationship management
- Objective setting
Certification
Certified Dietary Manager, 01/1989, Certified Food Protection Professional, 01/1999, ServSafe Certification
Accomplishments
- Director of the Year, Morrison Community Living, 2014
- Safety Account of the Year, Wesley Willows, 2021
Timeline
Sr. Project Manager
Compass-CCL Hospitality Group
09.2025 - 08.2026
General Manager
Compass-Ascension Living Saint Anne Place
05.2022 - 07.2025
General Manager
Compass-Wesley Willows
04.2018 - 04.2022
Director of Dining Services
Compass-Peace Village Retirement Community
04.2015 - 04.2018
Dining Room Manager
Compass-Western Home Communities
12.2012 - 04.2015
Some College (No Degree) - Clinical Applications of Nutrition
University of North Dakota
Food Protection Professional Certificate -
State of Iowa
Some College (No Degree) - Dietary Manager Certification
University of North Dakota
High School Diploma -
North High School