Summary
Overview
Work History
Education
Skills
Interests
Timeline
DeliveryDriver

TERESA YOUNG

DRIVER
DENVER,CO

Summary

Proven delivery expert with a track record of enhancing customer satisfaction through timely and accurate deliveries, notably with SHIPT. Excelled in route optimization and safe driving, backed by a clean driving record and adept use of GPS navigation. Demonstrated exceptional customer service, resolving issues with empathy, boosting loyalty.

Overview

11
11
years of professional experience

Work History

Delivery Driver

SHIPT
04.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded vehicle and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Delivery Driver

GRUBHUB
03.2017 - Current
  • Delivered to customer doorsteps
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Driver

FLUID TRUCKS
03.2021 - 05.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Customer Service Representative

24/7 Intouch
01.2014 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree -

Community College of Denver
Denver, CO

GED -

DENVER OPTIONS
Denver, CO
05-1997

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Time management
  • Punctual and reliable
  • Safe driving
  • Clean driving record
  • GPS navigation
  • Vehicle cleaning and maintenance

Interests

  • I enjoy cooking
  • Watching Movies and TV Shows
  • Baking
  • Music
  • Getting involved in local advocacy groups to promote positive change in the community
  • I enjoy helping others and giving back to the community

Timeline

Delivery Driver

SHIPT
04.2022 - Current

Driver

FLUID TRUCKS
03.2021 - 05.2023

Delivery Driver

GRUBHUB
03.2017 - Current

Customer Service Representative

24/7 Intouch
01.2014 - 10.2015

No Degree -

Community College of Denver

GED -

DENVER OPTIONS

Similar Profiles

CREATE PROFILE
TERESA YOUNGDRIVER