Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TERESA A MOLINA

San Antonio

Summary

Adept at enhancing interdepartmental communication and spearheading debt collection strategies, I significantly contributed to Spears Dewitt & Hall's operational efficiency. My expertise in legal compliance and exceptional negotiation skills, coupled with a commitment to professionalism, consistently exceeded targets. Proven in training and leading teams internationally, I excel in risk assessment and fostering positive client relations. I had the opportunity to go to Jamaica and Cali Colombia for a month to train and also interview new personal.

Overview

17
17
years of professional experience

Work History

Collection Manager

Spears Dewitt & Hall
12.2013 - Current
  • Facilitated cross-functional initiatives aimed at improving internal communication between collections, sales, and finance departments.
  • Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
  • Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
  • Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
  • Had to also train new hires and bring them up to speed and also traveled to other countries to train and hire.

Debt Collector

Greentree Mortgage Services
01.2012 - 10.2013
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Collections Agent

LTD FinancialServices LP
07.2008 - 10.2012
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Education

High School Diploma -

BRACKENRIDGE HIGH SCHOOL
400 EAGLELAND DR
06-1991

Skills

  • Risk assessment capabilities
  • Professionalism and integrity
  • Time management mastery
  • Legal compliance awareness
  • Portfolio monitoring
  • Data entry proficiency
  • Willing to learn
  • Reliability
  • Excellent communication
  • Credit analysis proficiency
  • Recruitment and hiring

Languages

Spanish
Native or Bilingual

Timeline

Collection Manager

Spears Dewitt & Hall
12.2013 - Current

Debt Collector

Greentree Mortgage Services
01.2012 - 10.2013

Collections Agent

LTD FinancialServices LP
07.2008 - 10.2012

High School Diploma -

BRACKENRIDGE HIGH SCHOOL

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TERESA A MOLINA