Teresa Draper
Killeen,TX
Summary
Solutions‑driven Learning Ambassador with multi‑site experience across Delivery Stations, Sub‑Same‑Day, and Fulfillment Center operations. Demonstrates strong Ownership through routing execution, custom Flex route creation, and real‑time escalations grounded in a “no package left behind” standard. Known for Developing Others by training day‑shift AAs in problem‑solving, improving PNOV accuracy, and onboarding large new‑hire groups that supported 85%–95% site onboarding health. Brings deep operational knowledge from DEA, including load‑issue resolution, quality audits, and metric deep dives that strengthened process reliability. Cross‑trained in hazmat, donations, and TREX, ensuring compliance, safe handling, and efficient waste‑flow control. Recognized for Dive Deep analysis, Bias for Action, and consistently Delivering Results while fostering a positive, high‑performance associate experience.
Overview
4
4
years of professional experience
Work History
Process Guide
Amazon DAU7
10.2021 - 06.2023
- Onboarded class groups of 35+ new hires, teaching SOPs for sortation, pick & stage, and load‑out while helping the team consistently maintain 99.9% scan compliance.
- Executed and created custom Flex routes during RTS operations, supporting DEA metrics by driving a “no package left behind” standard and contributing to the highest package completion on the road.
- .Took ownership of training all day‑shift AAs in problem‑solving, offering clear guidance that directly improved PNOV (Package Not on Vehicle) metrics and strengthened overall delivery station performance.
- Drove improvements in sortation accuracy by identifying root causes and implementing sustainable fixes while managing the non‑inventory area, maintaining precise supply counts for problem solve/hazmat/donations, and redesigning the problem‑solve layout to increase workflow efficiency and reduce processing time.
Learning Ambassador - FC
Amazon AUS3
10.2023 - 09.2025
- Streamlined and implemented effective strategies to support student learning processes and outcomes.
- Drove cross-training of 8 associates in problem solving and direct collections, directly enabling the highest package output since site launch
- Implemented measures designed to increase motivation among learners in order to enhance their overall academic performance.
- A valued DEA team contributor responsible for resolving load issues, conducting quality audits, performing deep metric dives, and implementing process improvements. Known for proactive problem-solving, operational excellence, and fostering team growth through clear communication and hands-on leadership.
- Optimized allocation map workflows, driving improvements in CPT and sustainability metrics.
Learning Ambassador
Amazon STX6
09.2025 - Current
- Trained in dispatch and inbound problem solve, executing route completion and stow support that helped the site meet and exceed stow goals.
- Leveraged hazmat, donations, and TREX training to uphold safety and compliance standards while optimizing waste‑flow processes and supporting site‑wide sustainability goals.
- Onboarded new hires across multiple roles, contributing to site onboarding health rates between 85%–95%
- Ranked in the top 3 for highest pack rate, supporting outbound in completing the CPS process with strong productivity and quality
Education
Operations Leadership Program
Pathstream
San Francisco, CA09-2025
High School Diploma -
Richard Milburn Academy
Killeen, TX05.2007
Skills
- Training facilitation
- Problem-solving
- DEA/Quality
- Ship Dock
- Delivery Logistics
- Microsoft Office
Timeline
Learning Ambassador
Amazon STX6
09.2025 - Current
Learning Ambassador - FC
Amazon AUS3
10.2023 - 09.2025
Process Guide
Amazon DAU7
10.2021 - 06.2023
Operations Leadership Program
Pathstream
High School Diploma -
Richard Milburn Academy