Teresa Gruver
Hancock
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
10
10
years of professional experience
Work History
Principal Account Manager
Calumet Electronics Corporation
06.2016 - Current
- Traveled to various customer locations to deliver tailored support and strengthen client relationships, ensuring their needs were met effectively. Guided clients during site visits to align services with their strategic goals.
- Generated a 30% increase in customer engagement by creating targeted presentations and reengaging existing clients for lasting relationships.
- Delivered outstanding support to 30+ customers weekly, enhancing satisfaction through email, phone, and in-person interactions.
- Informed active customers weekly about engineering changes and production updates, resulting in improved customer satisfaction regarding delivery timelines.
- Efficiently processed multiple RFQ requests daily, delivering timely quotes that improved client response rates and boosted satisfaction.
- Spearheaded communication strategies that improved collaboration and reduced issue resolution time by 30%, driving successful program awards.
- Facilitated cross-departmental discussions on customer needs, ensuring that engineering and quality teams aligned to enhance product development, resulting in a 20% reduction in revisions and improved client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
High School Diploma -
Calumet High School
05.2008
Secondary Education - undefined
Gogebic Community College
01.2008
Skills
- Microsoft Office Suite, Google Apps
- Customer Relationship Management (CRM), Salesforce
- Familiar with ITAR regulations
- Account Management
- Self-motivated
- Attention to Detail
- Negotiation Skills
- Can type more than 80 words per minute
- Client relations
Websites
Timeline
Principal Account Manager
Calumet Electronics Corporation
06.2016 - Current
Secondary Education - undefined
Gogebic Community College
High School Diploma -
Calumet High School