Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Nomination for employee of the month
Timeline
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Terese Franck

Ephrata,United States

Summary

Dynamic professional with a proven track record at Hempfield Family Dental Care, excelling in customer relations and appointment scheduling. Demonstrated exceptional organizational skills and time management, consistently achieving high productivity in fast-paced environments. Adept at data entry and maintaining quality standards, ensuring seamless operations and client satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Receptionist

Hempfield Family Dental Care
Lancaster, PA
05.2006 - 05.2020

I worked the front desk. I was responsible for greeting patients. Scheduling, billing, insurance payments & adjustments.

Packager/ Line Worker

Pepperidge Farm
Denver, PA
06.1994 - 06.2005
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
  • Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
  • Assembled packages according to meet specific customer requirements.
  • Achieved faster order fulfillment with improved workflow management and team coordination.
  • Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
  • Completed all orders within established time frames to support timely deliveries.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Enhanced packaging efficiency by implementing automated systems and streamlined processes.
  • Followed safety protocols to prevent accidents and injuries.

Education

Phlebotomy State Certification - Phlebotomy

Lancaster County Career & Technology Center
Willow Street, PA
05.1997

General Studies

Warwick High School
Lititz, PA
06.1990

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling

Accomplishments

At WellSpan Hospital I was nominated for employee of the month. I have my phlebotomy Certification.

Certification

Certification in phlebotomy

Nomination for employee of the month

I was nominated by Registered Nurses and my Lab coworkers for employee of the month.

Timeline

Receptionist

Hempfield Family Dental Care
05.2006 - 05.2020

Packager/ Line Worker

Pepperidge Farm
06.1994 - 06.2005

Phlebotomy State Certification - Phlebotomy

Lancaster County Career & Technology Center

General Studies

Warwick High School
Terese Franck