Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

TERESE TELLONI

Sacramento,CA

Summary

Experienced business development professional with a proven ability to drive growth and foster partnerships. Demonstrated success in identifying market opportunities and executing strategic initiatives to increase revenue. Collaborative team player committed to delivering results and excelling in dynamic business environments. Skilled in relationship building, market analysis, and project management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

TRADE ACCOUNT MANAGER

LUMENS.COM
02.2023 - Current
  • Developed and maintained strong relationships with trade partners and key decision-makers to enhance collaboration and drive sales growth, resulting in increased loyalty and long-term partnerships.
  • Cultivated deep understanding of client industries, enabling me to anticipate and address specific challenges before they impacted account performance.
  • Expanded trade account portfolio by effectively managing existing clients and strategically targeting new prospects.
  • Extensive knowledge of lighting and brand rep agency model, providing expert consulting on product offerings, enabling clients to make informed purchasing decisions based on their unique requirements.
  • Negotiated prices and agreements with attention to margin and bottom line, with a strong ability to close sales.
  • Created a network of referrals with consistent new and repeat client business.
  • Utilized CRM systems (Netsuite) to track account activity, ensuring timely quotes and follow-ups and enhancing customer satisfaction.
  • Manage trade accounts, including project management, post sales monitoring and customer service, product support, installation guidance and follow up with vendors.
  • Maintained detailed records of all client interactions, ensuring accurate tracking of account progress and facilitating timely follow-up communication as needed.
  • Built relationships within the local construction and design industry community through diligent networking and new business development.
  • Serving on the Council for the National Kitchen & Bath Association, California Capital Chapter, as the Sponsorship Chair.
  • Consistently met or exceeded monthly sales quota selling $2.5 million in 2023 and $3.3 million in 2024.
  • Attended KBIS in Las Vegas as part of a top sales award in 2023.
  • Attended ICFF in New York as part of a top sales award in 2024.

SENIOR RESIDENTIAL SALES SPECIALIST

LUMENS.COM
01.2021 - 02.2023
  • Guided residential homeowners in lighting selection based on design requirements, helping them through the process from conception through installation.
  • Educated homeowners on the technical requirements for lighting selection to ensure the selection made meets their lighting needs.
  • Broad technical knowledge of lighting systems and lighting design. Ability to create a lighting plan working off client blueprints.
  • Sold net bookings of $2.77 million in 2021 and $2.58 in 2022. Consistently achieves an average close ratio of 35%.
  • Achieved high level of customer service post sale to ensure customer satisfaction, involve the customer service department when needed for replacement and other issues, and maintain consistent communication with my customer with updates.
  • Consistent in achieving sales goals and maintaining the position as one of the top two sales associates by creating a personable and comfortable experience for my customers, answering all questions and often educating them during the process.
  • Full understanding and use of Lumens’ CRM program, maintaining pipeline, creating tasks for follow up and answering emails.

PRODUCT SPECIALIST

LUMENS.COM
01.2017 - 01.2021
  • Answer calls and assist customers with their lighting selection and purchase.
  • Find creative solutions to lighting challenges and make recommendations for lighting using extensive product knowledge.

WORKROOM ADMINISTRATOR

CUSTOM HOME INTERIORS
05.2016 - 01.2017
  • Assisted customers in the showroom with selecting fabrics and selling custom soft furnishings such as draperies, pillows, reupholstery, etc. Provided interior design services, including fabric selection, design and preliminary measurements.
  • Answered phones and provided answers to questions and guide customers through details of their projects, status of orders, lead time and deliveries. Entered estimates in QuickBooks and followed up on estimates to close sales.
  • Created customer project files. Updated detailed notes in files pertaining to conversations and action taken.

DESIGN CONSULTANT

SYSTEM PAVERS
01.2015 - 05.2016
  • Designed and sold innovative custom outdoor living solutions such as driveways, patios and walkways using interlocking pavers and turf tailored to client specifications.

ESTIMATOR, SALES AND COLOR EXPERT

BROOKS PAINTING, INC.
04.2011 - 12.2014
  • Sold company’s professional painting services to residential homeowners and managed jobs once sold, running multiple jobs at the same time.
  • Generated 35% of overall business revenue amounting to $763,000 in 2013.
  • Maintained an average monthly close ratio of 51% in 2013.
  • Met with homeowners to measure interiors and exteriors of their homes and provide verbal estimates averaging 15 appointments per week.
  • Typed detailed proposals for customer review and approval. Followed up and maintained customer relationships to generate repeat business.
  • Generated new leads by extensive networking.
  • Provided foremen with detailed work orders that included paint colors, color scheme, quantity of paint required to complete the job, and maximum time budgeted.
  • Met with homeowners to provide color consulting services.
  • Implemented Employee Recognition Program to acknowledge painters who provided excellent customer service and Additional Work Order Recognition Program for painters who sold additional painting services.
  • Wrote monthly blog posted on the company web site.
  • Represented company at several community events throughout the year, including Davis Turkey Trot, Celebrate Davis, Golf Tournaments and Charity Painting events.
  • Met with HOA board members over the course of several months to provide color scheme for member approval and assist with color selection.
  • Attended and contributed in weekly sales meetings, office meetings and crew meetings, sometimes leading foremen meetings when owner was out of the office.
  • Participated in monthly sales group meetings with peers from the region to share successes and challenges and support new estimators in their business.

DIRECTOR OF SALES & MARKETING

SIERRA GLASS BLOCK
07.2008 - 01.2011
  • Developed and maintained customer relationships with architects, dealers and contractors for product lines in Northern California and Northern Nevada.
  • Created marketing materials to promote seminars and products.
  • Trained dealers, contractors and installers in techniques of installing glass block and waterproofing systems.
  • Designed glass block shower walls and windows using CAD program and provided estimates to customers.
  • Created and taught instructional seminars for dealers, architects and contractors.
  • Scheduled and promoted products at Home Shows and Trade Shows, including PCBC.
  • Redesigned web site for Sierra Glass Block and Hawaii Glass Block.
  • Developed and managed avenues of marketing using social media networking groups and online social media sites.
  • Editor of quarterly newsletter sent to all customers.

Education

Bachelor of Arts - Television Production

Santa Clara University
Santa Clara, CA

Skills

  • Proficient in relationship management
  • Strong organizational and communication skills
  • Results-oriented mindset
  • In-depth product knowledge
  • Experienced in reading technical drawings
  • Proficient in Netsuite CRM
  • ALA accredited expert

Affiliations

  • National Kitchen and Bath Association, California Capital Chapter, Current Sponsorship Chair
  • National Association of the Remodeling Industry (NARI), Former Board Member
  • Constructions Specifications Institute (CSI), Former Board Member of 3 years, including Vice President
  • Mercey Springs Foundation, Former Board Member of 3 years

Certification

A.L.A. Certified


Timeline

TRADE ACCOUNT MANAGER

LUMENS.COM
02.2023 - Current

SENIOR RESIDENTIAL SALES SPECIALIST

LUMENS.COM
01.2021 - 02.2023

PRODUCT SPECIALIST

LUMENS.COM
01.2017 - 01.2021

WORKROOM ADMINISTRATOR

CUSTOM HOME INTERIORS
05.2016 - 01.2017

DESIGN CONSULTANT

SYSTEM PAVERS
01.2015 - 05.2016

ESTIMATOR, SALES AND COLOR EXPERT

BROOKS PAINTING, INC.
04.2011 - 12.2014

DIRECTOR OF SALES & MARKETING

SIERRA GLASS BLOCK
07.2008 - 01.2011

Bachelor of Arts - Television Production

Santa Clara University

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