Terese Thelen
Potawatomi Hotel & Casino
Milwaukee,WI
25
years of professional experience
Experienced casino floor server with a strong background in friendly service, accurate cash handling, and fast-paced guest support. Known for attention to detail, teamwork, and safe food handling.
Work History
Casino Floor Server
20 Years 11 Months- Served beverages promptly with focused attention to customer needs.
- Processed beverage orders through POS systems with accuracy and efficiency.
- Supported team operations during peak periods, adapting quickly to changing guest needs.
- Handled cash and payment transactions accurately while balancing service speed and courtesy.
- Delivered attentive table and slot service in fast-paced gaming areas, ensuring accurate order fulfillment and guest satisfaction.
Server
2 Years 5 Months- Delivered attentive table service, accurately presented menu items, specials, and dietary accommodations.
- Coordinated with kitchen and bar staff to ensure timely order accuracy and smooth service flow.
- Managed multiple tables efficiently while maintaining guest satisfaction and prompt response to requests.
- Maintained clean, organized dining areas while following food safety and sanitation guidelines.
Server/Cook
1 Year 11 Months- Delivered attentive table service, ensuring accurate orders and timely meal presentation.
- Maintained clean dining areas, sanitized tables, and prepared sections for incoming guests.
- Coordinated with kitchen staff to resolve order issues and support smooth service flow.
- Handled cash, credit, and guest payments while balancing register transactions.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash management
Safe food handling
Guest relations
Timeline
Casino Floor Server
Potawatomi Hotel & Casino
08.2005 - 07.2026Read More
Server
The Forum Restaurant
02.2003 - 07.2005Read More
Server/Cook
George Webb Restaurants
02.2001 - 01.2003Read More
Martin Luther High School
High School Diploma
Read More