Open To Work
TERESITA APONTE
NEW YORK,NY
Summary
2014 L.E.T Passer (Licensure Examination for Professional Teacher)
Fast learner and willing to be trained
Detail-oriented professional with strong telephone etiquette and effective communication skills. Proven track record in enhancing customer satisfaction and managing court documents with precision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CLERK-III
SUPREME COURT OF THE PHILIPPINES
BRANCH 5 FAMILY COURT MANDALUYONG, PHILIPPINES
08.2022 - 07.2025
- Managed court documents, ensuring accurate filing and retrieval processes.
- Assisted in maintaining case records, supporting legal proceedings with up-to-date information.
- Processed incoming correspondence, facilitating efficient communication within the court system.
- Receives and enters in the docket books all cases filed, including all subsequent pleadings, documents and other pertinent communications, updates particularly on status of pending cases.
- Maintain other court books such as book on disposed cases, books on appealed cases, books on warrant of arrest issued, books on judgement
- Check and verifies in the docket books all applications for clearances, prepares periodic report on the status of individual cases.
- Verifies and check the Bail Requirements
- Maintain office supplies inventory and place orders when necessary.
SALES ADMINISTRATIVE ASSISTANT
PHIL-DATA BUSINESS SYSTEMS INC.
MAKATI, PHILIPPINES
09.2021 - 08.2022
- Work with the sales manager to assist in daily sales operations.
- Coordinated sales support functions to enhance team efficiency and customer satisfaction.
- Managed customer inquiries and order processing with attention to accuracy and detail.
- Developed and maintained filing systems for sales documentation and contracts.
- Assisted in preparing sales reports and presentations for management review.
CUSTOMER RELATION MANAGEMENT ASSISTANT
HALLOHALLO INC.
MAKATI, PHILIPPINES
06.2017 - 03.2020
- Provide excellent service to valued customers and sellers
- Resolve customer/merchants complaints via call, email, or social media, assist with placement of orders, settlement, refunds, or exchanges of product.
- Handle complaints delivery reports from courier, and provide appropriate solutions.
- Facilitate shipping return products
- Review and approves comments on the websites.
OFFICE STAFF
BANCO DE ORO UNIVERSAL BANK (BDO)
MAKATI, PHILIPPINES
04.2016 - 09.2016
- Provides excellent service to valued clients
- Answer phone inquiries regarding payroll system, resolve client issues
- Educate clients about Business Online Banking (BOB)
- Help Client on how to navigate their BOB
Customer Service Representative
Expert Global Solutions (EGS)
BGC TAGUIG, PHILIPPINES
09.2015 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- process orders and refunds
- Provide excellent customer service
- Answer phone inquiries
- Send E-mails
Education
BACHELOR OF ELEMENTARY EDUCATION - ELEMENTARY EDUCATION
SORSOGON STATE COLLEGE
SORSOGON CITY, PHILIPPINES03-2014
High School Diploma -
DEL CARMEN MEMORIAL HIGH SCHOOL
CASIGURAN, SORSOGON PHILIPPINES03-2009
Skills
- Telephone etiquette
- Customer satisfaction
- Computer Literate (MS Office)
- Communication and Interpersonal Skills
Certification
- e-Learning Course on Basic Information and Communication Technology (ICT) and Cybersecurity - conducted by the Philippine Judicial Academy [16 Hours]
Languages
FILIPINO
Native or Bilingual
English
Professional Working
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
CLERK-III
SUPREME COURT OF THE PHILIPPINES
08.2022 - 07.2025
SALES ADMINISTRATIVE ASSISTANT
PHIL-DATA BUSINESS SYSTEMS INC.
09.2021 - 08.2022
CUSTOMER RELATION MANAGEMENT ASSISTANT
HALLOHALLO INC.
06.2017 - 03.2020
OFFICE STAFF
BANCO DE ORO UNIVERSAL BANK (BDO)
04.2016 - 09.2016
Customer Service Representative
Expert Global Solutions (EGS)
09.2015 - 12.2015
BACHELOR OF ELEMENTARY EDUCATION - ELEMENTARY EDUCATION
SORSOGON STATE COLLEGE
High School Diploma -
DEL CARMEN MEMORIAL HIGH SCHOOL