Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresita Badillo

Humble,Tx

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Call Center Representative

United Airlnes
11.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Spanish Interpreter

Access 2 Interpreters
08.2019 - Current

Administrative Assistant

Preferred Drywall
08.2011 - 01.2019

Manager

Global Auto Parts
01.2010 - 08.2012

Education

Universidad Anglo Hispana Mexicana
Tampico, Tamaulipas
01.2022

Skills

  • Bilingual - Spanish/English
  • Microsoft Word
  • Quickbooks - Contractor
  • Paperport
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Inbound phone calls
  • Payment Processing

References

Available Upon Request

Timeline

Call Center Representative

United Airlnes
11.2023 - Current

Spanish Interpreter

Access 2 Interpreters
08.2019 - Current

Administrative Assistant

Preferred Drywall
08.2011 - 01.2019

Manager

Global Auto Parts
01.2010 - 08.2012

Universidad Anglo Hispana Mexicana
Teresita Badillo