Justin Cruz
Union,NJ
Summary
Highly motivated employee with various work experiences and is interested in career opportunities.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Ray Catena Mercedes Benz
Union, NJ
12.2023 - Current
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Coordinate with different departments.
- Filing Repair Orders.
Warehouse Associate/QC Inspector
Tenna
Edison, NJ
05.2023 - 09.2023
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received merchandise into warehouse, relocated products using pallet jacks and processed orders for shipment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Assessed quality of products and compliance with tolerance standards by inspecting products, components and materials.
- Performed detailed measurements with handheld devices and performed visual inspections of line.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Updated New Firmware and repaired Solar GPS.
Process Assistant/Logistics Coordinator
Amazon Sort & Delivery Station
Linden, NJ
04.2021 - 04.2023
- Resolved conveyor system issues by clearing jams and blockages.
- Assign Tasks to Associates and perform Safety Audits.
- Resolving any issues with Associates throughout the Warehouse operation.
- Leading between five to Ten Warehouse Associates throughout the ten hour shift.
- Loaded completed orders on pallets according to delivery numbers.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Supported development of training materials and technical manuals for new team members.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Assisted in loading delivery trucks with prepared packages.
- Assembled cartons, crates and containers to prepare for shipping.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Dispatched information to service providers to schedule freight movement.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
Sound Engineer
Cruz'n Studios
Union, NJ
10.2018 - Current
- Completed mixes and editing in post-production.
- Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
- Partnered with performers and producers to determine and create desired sounds for productions.
- Advised musicians and vocalists on technique to improve end results.
- Ran production equipment to alter and improve recording sound quality and flow.
- Used computers and synthesizers to compose, orchestrate and arrange music.
- Operated control consoles to regulate volume levels and sound quality.
- Troubleshooted and resolved technical problems.
- Utilized recording equipment to record music and speech.
- Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
- Processed audio to meet quality standards and played and mixed music for live events.
Warehouse Associate
Rangoli Weddings
Piscataway, NJ
05.2018 - 09.2018
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Created professional presentations to creatively communicate design intent and direction.
- Transported Flowers.
- Organized the Warehouse to maximize productivity.
Receiving Associate
Bed Bath & Beyond
Flemington, NJ
06.2014 - 02.2015
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Reviewed work orders to check correctness of deliveries.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Bank Teller
TD Bank
East Brunswick, NJ
03.2012 - 12.2012
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Reconciled cash and checks against computer records at end of shift.
- Recommended bank products and services to current and prospective customers.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Mark Downs/Cashier Assistant
Burlington Coat Factory Department Store
North Brunswick, NJ
02.2011 - 03.2012
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Creating new price tags for Merchandise
- Marking down price tags
Restaurant Manager
McDonald's
North Brunswick, NJ
07.2009 - 10.2010
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
Coding
Rutgers Coding Bootcamp
Online11.2020
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2007
Some College (No Degree) - Music Education
Middlesex County College
Edison, NJSkills
- People skills
- Reliable and trustworthy
- Working collaboratively
- Relationship building
- Customer service
- Team building
- Friendly, positive attitude
- Organization
- MS Office
- Basic math
- Supervisory skills
- Adaptable
- Restaurant management
- Data management
- Shipping coordination
- Receiving/Stock Room
- Warehouse Work
- Bilingual (English and Spanish)
- Sound Engineering
- Music Editing
- Coding
- Problem-Solving
- Reports Generation
- Warehousing Processes
- Transportation Management
- Work Delegation and Tracking
Timeline
Call Center Representative
Ray Catena Mercedes Benz
12.2023 - Current
Warehouse Associate/QC Inspector
Tenna
05.2023 - 09.2023
Process Assistant/Logistics Coordinator
Amazon Sort & Delivery Station
04.2021 - 04.2023
Sound Engineer
Cruz'n Studios
10.2018 - Current
Warehouse Associate
Rangoli Weddings
05.2018 - 09.2018
Receiving Associate
Bed Bath & Beyond
06.2014 - 02.2015
Bank Teller
TD Bank
03.2012 - 12.2012
Mark Downs/Cashier Assistant
Burlington Coat Factory Department Store
02.2011 - 03.2012
Restaurant Manager
McDonald's
07.2009 - 10.2010
Coding
Rutgers Coding Bootcamp
High School Diploma -
North Brunswick Township High School
Some College (No Degree) - Music Education
Middlesex County College
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