Teresita Briones
Phoenix,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
Work History
Web Chat Agent
Maximus Federal Services
Phoenix, Arizona
09.2023 - 05.2025
- Demonstrated excellent listening skills and empathy while interacting with customers online.
- Communicated effectively with customers by providing clear, concise answers to their queries.
- Researched and troubleshot customer issues using available resources.
Customer Service Representative
Maximus Federal
Phoenix, Arizona
07.2020 - 03.2023
- Collaborated with team members to improve service delivery and response times.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Central High School
Phoenix , AzSkills
- Live chat support
- Troubleshooting techniques
- Effective communication
- Active listening
- Attention to detail
- Call center experience
- Quick typing
Languages
Spanish
Native/ Bilingual
Timeline
Web Chat Agent
Maximus Federal Services
09.2023 - 05.2025
Customer Service Representative
Maximus Federal
07.2020 - 03.2023
Central High School