Teresita Meregildo
Dallas,TX
Summary
Proven leader in enhancing guest experiences and boosting revenue at Bombshells Restaurant And Bar, adept in strategic planning and staff motivation. Excelled in complaint handling and upselling strategies, significantly improving customer satisfaction and sales. Demonstrates exceptional organizational skills and adaptability, driving quality assurance and team performance. Driven and passionate about the restaurant industry, eager to connect with people and develop skills while serving the community.
Overview
4
4
years of professional experience
Work History
FOH Manager
Bombshells Restaurant And Bar
11.2023 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Server/ Bottle Service
Vidorra
08.2020 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Education
DeSoto High School
600 Eagle Drive DeSoto Tx 75115 05.2007
Skills
- Scheduling Staff
- Marketing support
- Complaint Handling
- Guest Relations
- Training and mentoring
- Staff Motivation
- Upselling strategies
- Sales and Marketing
- Reliable and Responsible
- Multitasking
- Reliability
- Training and Onboarding
- Quality Assurance
- Strategic Planning
- Work Planning and Prioritization
- Relationship Building
- Adaptability and Flexibility
- Organizational Skills
- Customer Service
Languages
English
Spanish
Timeline
FOH Manager
Bombshells Restaurant And Bar
11.2023 - Current
Server/ Bottle Service
Vidorra
08.2020 - 11.2024
DeSoto High School