To obtain a growth-oriented position utilizing my experience and education, problem-solving skills, and to pursue an opportunity to apply exceptional interpersonal and communication skills in resolving customer challenges and strengthening connections between customers and businesses.
Overview
15
15
years of professional experience
Work History
Teacher
Sunrise preschool
Phoenix, AZ
02.2023 - Current
Is responsible for the overall supervision and daily class functions of a group of children.
Observes all rules and regulations at Primrose and the local, state or national regulatory agencies pertaining to the health, safety and care of children.
Plans with a member of the Leadership Team the parent-teacher conferences and student evaluations.
Implements the approved lesson plans and daily classroom schedule under the Primrose Balanced Learning curriculum and programming.
Teacher in a Pre-K Literacy Program
Centro Romero
Chicago, USA
01.2022 - 01.2023
Documented student progress and communicated with parents to ensure awareness of developments.
Ensured compliance with state, school, and class regulations.
Fluently communicated in English and Spanish to enhance engagement with diverse families.
Collaborated with colleagues to design interdisciplinary lessons that foster holistic learning.
Prepared and maintained conducive classroom environments for academic and personal development.
Researched various topics to support program objectives and enhance educational outcomes.
Health Promoter
LAMDA Latino Alzheimer’s And Memory Disorder Alliance
11.2021 - 10.2022
Educated community on Alzheimer’s and other dementias alongside available family services.
Conducted outreach and education activities to identify families needing assistance.
Arranged in-home respite care for families requiring support.
Assessed, educated, and connected families to appropriate community services.
Organized public forums addressing current health issues and concerns.
Developed and implemented community-focused health promotion programs.
Facilitated motivational exercise programs promoting healthy lifestyles and preventive care.
Preschool Assistant
Chicago Public Schools
Chicago, USA
01.2021 - 06.2022
Collaborated with lead teachers to identify student challenges and recommend effective solutions.
Facilitated communication between families from diverse backgrounds regarding school events.
Assisted in creating lesson plans aligned with state curriculum approved by Illinois Department of Education.
Ensured compliance with all state, school, and classroom regulations.
Attended training classes, parent conferences, and faculty meetings to enhance professional development.
Fluency in English and Spanish enabled effective engagement with diverse populations.
Conducted research and database management to support program goals and resolve student conflicts as needed.
Office Receptionist
Rafael Tirado & Associates PLC
Phoenix, USA
06.2017 - 01.2019
Facilitated communication between attorneys, paralegals, support staff, and clients throughout the duration of each case.
Conducted thorough research and review of case information to assist attorneys.
Filed clients' legal documents in relevant courts for processing.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Handled telephone calls, meeting plans and conference organization requirements.
Greeting and professionally communicating with clients, answering phones, regular communications with clients, maintaining files, scheduling, translations, filling out immigration or petition forms, and other assigned tasks.
Customer Service, On-Camera Talent & Receptionist
Chicanos por la Causa Insurance
Phoenix, USA
10.2015 - 06.2017
Company Overview: Served under CPLC Insurance, BC/BS of Arizona Partnership.
Served as on-camera talent for all Spanish radio, as well as for Newscast Univision. (Noticias Univision, Arizona). Promoting and coordinating the CPLC Insurance and BC/BS of Arizona partnership, such as product launches, press conferences, and marketing.
Database management, meeting scheduling, phone customer service, and setting appointments with new clients and prospects.
Provided interpretation in Spanish for agents during interviews and sales efforts.
Provided translation services in English and Spanish for clients and CPLC Insurance.
Analyzed data from surveys or focus groups to assess customer satisfaction levels regarding company products or services.
English as a Second Language, On-Camera & Web Design Assistant
South Mountain Community College
Phoenix, USA
08.2012 - 04.2015
Interpreted and translated English and Spanish for ESL students and community members.
Prepared weekly newsletters detailing upcoming events for ESL programs.
Conducted individualized assessments of student language proficiency to design targeted lesson plans.
Resolved customer complaints related to website design swiftly and effectively.
Updated websites with new content, images, videos, and multimedia elements as required.
Athletic Office Coordinator Secretary
South Mountain Community College
Phoenix, USA
10.2012 - 02.2015
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
Organized, prioritized, and successfully completed all tasks assigned.
Assisted with budget preparation by tracking expenses related to office operations.
Scheduled appointments for staff members using Outlook calendar system.
Conducted skilled cash register operation, and analyzed the college’s event reports.
Responsible for office duties such as scheduling, scanning, faxing, and copying documents.
Preschool Caregiver
YMCA South Mountain
Phoenix, USA
08.2010 - 06.2011
Facilitated developmentally appropriate activities to promote physical, social, emotional, and cognitive growth.
Communicated daily with parents regarding activities, behaviors, and issues.
Supported child development by fostering understanding of others and positive self-concepts during group activities.
Utilized instructional materials including books, games, art supplies, and musical instruments to enhance preschool learning experiences.
Education
Associate of Behavioral Science - Child Development Education
City Colleges of Chicago
Chicago, IL
01.2023
Associate of Applied Science - Early Childhood Education
City Colleges of Chicago Advanced Certification
Chicago, IL
12-2020
Web Development Design Certification -
South Mountain Community College
Arizona
01.2016
Skills
Lesson planning and assessment
Classroom management
Regulatory compliance
Bilingual communication
Parent engagement
Curriculum development
Public speaking
Networking and relationship building
Customer service
Program development
References
Edith Freeze, 773-220-0599
Clara Kranik, 760-712-5828
Timeline
Teacher
Sunrise preschool
02.2023 - Current
Teacher in a Pre-K Literacy Program
Centro Romero
01.2022 - 01.2023
Health Promoter
LAMDA Latino Alzheimer’s And Memory Disorder Alliance
11.2021 - 10.2022
Preschool Assistant
Chicago Public Schools
01.2021 - 06.2022
Office Receptionist
Rafael Tirado & Associates PLC
06.2017 - 01.2019
Customer Service, On-Camera Talent & Receptionist
Chicanos por la Causa Insurance
10.2015 - 06.2017
Athletic Office Coordinator Secretary
South Mountain Community College
10.2012 - 02.2015
English as a Second Language, On-Camera & Web Design Assistant
South Mountain Community College
08.2012 - 04.2015
Preschool Caregiver
YMCA South Mountain
08.2010 - 06.2011
Associate of Behavioral Science - Child Development Education
City Colleges of Chicago
Associate of Applied Science - Early Childhood Education