Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teressa Church

McKenney,VA

Summary

Dynamic professional with a proven track record in customer service and team leadership at Dr. Monsman DDS. Expert in streamlining operations and enhancing patient satisfaction. Skilled in sales and time management, successfully trained staff to improve service delivery and foster a collaborative environment, ensuring efficient patient interactions and operational excellence.

Overview

33
33
years of professional experience

Work History

Manager/Insurance Specialist

Dr. Monsman DDS
02.2017 - 09.2025

• Assessed insurance information and provided patient with coverage estimate.

  • Developed and implemented operational protocols to streamline patient scheduling and reduce wait times.
  • Trained staff on best practices for patient interaction and office procedures, fostering a collaborative environment.
  • Managed inventory of dental supplies, ensuring availability while minimizing waste through effective ordering practices.

Realtor

Napier Realty
03.2008 - 12.2016
  • Conducted property showings and open houses to attract potential buyers and generate interest.
  • Assisted clients in navigating real estate transactions, providing support throughout the buying process.
  • Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
  • Collaborated with mortgage lenders to facilitate financing options for clients, ensuring smooth transactions.

Service Cashier

Dominion Chevrolet
05.2004 - 11.2008
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accuracy and accountability in daily operations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted with inventory management by tracking and restocking merchandise as needed.

Sales Associate

Exotic Tan
06.1996 - 10.2002
  • Assisted customers with product selection and provided detailed information on services offered. Sold appropriate tanning packages based on the individuals needs.
  • Maintained cleanliness and organization of the tanning salon to enhance customer experience.
  • Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
  • Educated clients on tanning products and safety protocols to promote informed usage.

Switchboard Operator

Heritage Chevrolet
04.1992 - 06.1996
  • Operated multi-line switchboard to efficiently route incoming calls and messages.
  • Assisted customers with inquiries, providing accurate information and directing them to appropriate departments.
  • Managed appointment scheduling for service department, ensuring optimal workflow and customer satisfaction.
  • Received car payments and large down payments from customers who bought vehicles. Emptied cash drawer, and made all company deposits nightly.

Education

High School Diploma -

Matoaca High School
Chesterfield, VA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Sales

Timeline

Manager/Insurance Specialist

Dr. Monsman DDS
02.2017 - 09.2025

Realtor

Napier Realty
03.2008 - 12.2016

Service Cashier

Dominion Chevrolet
05.2004 - 11.2008

Sales Associate

Exotic Tan
06.1996 - 10.2002

Switchboard Operator

Heritage Chevrolet
04.1992 - 06.1996

High School Diploma -

Matoaca High School
Teressa Church