Teressa Marcelle
Dorchester,MA
Summary
Compassionate Counselor focused on helping patients overcome personal obstacles. Diligent and resourceful professional with several years of hands-on experience diagnosing issues and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.
Overview
6
6
years of professional experience
Work History
COUNSELOR
BOSTON PUBLIC HEALTH COMMISSION
Boston, MA
01.2023 - Current
- Work at the male homeless shelter at 112 Southampton, where my duty is to make sure they are safe, not overdosing, entering with no weapons/drugs etc, making it a safe environment for all the other homeless males, sometimes interacting with them and giving them a safe space to progress into moving forward from staying in shelter
AIRPORT OPERATIONS
JETBLUE AIRWAYS
09.2022 - Current
- To handle all the bags scan and make sure customers are finish boarding safely, pushback the planes safely to the taxiway, resolving delays and making sure the flight is closed out on time, giving great customer service and satisfaction and making sure that the flight leaves on time.
Lash Technician/Esthetician
Salon Dorchester Ave
01.2020 - Current
- I am a lash technician/esthetician, this is my own small business I have been doing this for 5 years prior being abroad and I am currently still doing it now for 4 years at salon, I go strictly by appointments making room for my personal life, I make it as flexible as possible, I am experienced in customer service so I always go for great service for my clients my business is even considered as 'therapy' where my clients believe I do two service in one doing lashes and being able to give great advice and have great conversations
Supervisor/Secretary
JKM Trucking
02.2019 - Current
- Handle all the paperwork, do the payroll for the workers and make sure that the routes for the day is handled and cleared, Microsoft software related and mostly work from home, answer all calls make sure the business runs smoothly, get paperwork done such as manifest or any claims that needs to be processed or investigated, every claim that comes for the company my role is to dispute anything that is not looking right on claims and investigate what needs to be closed off.
Education
MARYLAND HIGHSCHOOL -
MARYLAND HIGHSCHOOL
BALTIMORE02.2012
Skills
- Lash Technician
- Esthetics
- Customer Service
- Real Estate
- Data entry
Chelsealately____
Awards
- Great Work Ethics
- Punctual
Timeline
COUNSELOR
BOSTON PUBLIC HEALTH COMMISSION
01.2023 - Current
AIRPORT OPERATIONS
JETBLUE AIRWAYS
09.2022 - Current
Lash Technician/Esthetician
Salon Dorchester Ave
01.2020 - Current
Supervisor/Secretary
JKM Trucking
02.2019 - Current
MARYLAND HIGHSCHOOL -
MARYLAND HIGHSCHOOL