TERETHA A. LEWIS
CLEVELAND,USA
Summary
Data Entry Specialist and Customer Service Representative with 20 years of healthcare experience, excelling in both patient-facing and remote roles. Achieved a 100% quality rating on call audits, demonstrating strong data accuracy and compliance skills. Proficient in Microsoft applications, enhancing operational workflows and patient advocacy. Committed to delivering exceptional customer service in healthcare and call center settings.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
Eteam for Alexion Pharmaceuticals
Somerset, NJ
04.2023 - Current
- Operate statistical and database management software to enter data into internal systems.
- Process patient enrollments via fax, email, and digital platforms to streamline intake processes.
- Enter data accurately into internal systems, and ensure compliance with regulatory standards.
- Collaborate with the team to gather outstanding information from patients or HCPs for enrollment forms, in support of rare disease therapies.
- Allocate cases to the appropriate One Source Specialist or Case Managers based on therapeutic area and territory zip codes.
- Support departmental initiatives to optimize workflows and improve operational success.
- Maintain confidentiality and adhere to HIPAA and company privacy policies.
- Assist with special projects to contribute to overall operational goals.
Personal Care Service Provider
Bolivar County Community
Cleveland, MS
02.2016 - Current
- Document patient intake and dietary requirements, assisted with feeding as needed.
- Facilitate several activities to increase daily living skills, including personal hygiene, feeding, and ambulation.
- Render hands-on care under direct RN supervision, while adhering to medical center policies and procedures.
- Manage various daily job tasks, including patient transportation and appointment scheduling.
- Improve the daily lives of patients by working with families and caregivers to oversee their needs.
- Serve as an advocate for patients to secure resources.
- Research and vetted community resources, such as Entergy, rental assistance, and free cellphones.
- Provide companionship to elderly clients in need of social interaction.
Patient Service Representative Intake
Livanta LLC
Annapolis, MD
10.2022 - 04.2023
- Managed beneficiary calls and intake for Medicare helpline.
- Informed beneficiaries and stakeholders of rights under Medicare program.
- Assisted in review process, ensuring timeliness and accuracy.
- Served as neutral liaison for beneficiaries and families.
- Communicated QIO organization activities to beneficiaries and health care providers.
- Entered data accurately and promptly into software systems.
- Prepared correspondence for physicians, facilities, and health care organizations.
- Processed and maintained medical records, filing Medicare appeals efficiently.
Phlebotomist
ACCU Reference Medical @Life Help Region 6
01.2019 - 02.2023
- Continued in the same clinic through the lab transition from Millennium to Accu.
- Efficiently documented patient data, updated account records, and exceeded established quotas for the collection of specimens.
- Ensured that patients and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the needs and rights of every individual.
- Conducted new patient interviews to gather health history and current medical information.
- Maintained medical charts, information, and forms in accordance with local, state, federal, and HIPAA regulations, and PHI.
- Collected specimens by venipuncture and UDT prior to patients seeing the provider.
- Operated multi-phone systems.
Outreach Specialist
Sysazzle Inc. at Davita Kidney Care
Phoenix, AZ
03.2022 - 06.2022
- Acted as support for end-user problems.
- Phone outreach to dialysis patients to help them set up on DaVita's digital health platform (DCC) to help them stay connected to care.
- Assisted with some treatment reconciliation data pulls as part of a short-term audit project.
- Troubleshot daily with patients who had issues with the app.
- Assisted with the download and setup, and provided ongoing assistance.
- Logged each phone encounter on an Excel spreadsheet tracker.
- Provided follow-up assistance.
- Attended weekly team meetings to obtain feedback and discuss business needs.
- Increased the app user ratings for new and existing users by 90% during my tenure.
- 100 Quality Assurance Rating Quarterly
Customer Service Rep Contractor
Adecco Accenture UPS
Melville, NY
10.2021 - 12.2021
- Contacted UPS applicants placing outbound calls to follow up about application and completing the hiring plan.
- Met with Team lead daily to discuss expectations and goals.
- Moved interested candidates to the next phase in Human Resource Dept.
- Used scripting to find interest of applicants.
- Initiated background checks.
- Researched and reviewed candidate's inquiries.
- Conducted outreach emails and text messages.
- Documented calls information and encounters in log.
- Recognized and alerted management of applicants that were coded out.
- Placed over 300 outreach calls to candidates per day in onboarding for pipeline.
COVID-19 Contact Tracer
Xtend - Healthcare Navient
Wilmington, DE
12.2020 - 03.2021
- Conducted phone interviews with patients to gather and record data on symptoms and exposure for intake purposes.
- Educated cases on self-care options as it relates to covid 19.
- Advised patients on strategies for quarantining, symptom monitoring, and virus spread mitigation.
- Maintained medical information, using a tracker in Excel.
- Communicated with cases in a professional and empathetic manner.
- Created letters per the state's epidemiologist guidelines.
- Data entry.
- Maintained regular contact with supervisors to support reporting, training, and other team functions.
Laboratory Service Assistant
Millennium Labs @Life Help Region 6
03.2015 - 01.2019
- Increased patient satisfaction by utilizing effective communication skills, including active listening, empathy, and compassion, to build rapport with patients.
- Managed sensitive patient data and information in accordance with local, federal, and HIPAA regulations, using EHR.
- Processed new admissions on proper forms, and in electronic database systems.
- Resolved billing issues for patients.
- Entered diagnosis codes according to the physician's diagnosis.
- Interacted with mental health patients.
- Rectified claims and registered patients for mail-order pharmacy.
- Submitted prior authorizations for approval on services deemed medically necessary by the provider.
- Input drugs into the patient's profile on the EHR system (antipsychotics, antidepressants, etc.).
- Maintained patient confidentiality.
- Sent referrals, per the doctor, to outpatient facilities.
- Answered calls on multiple phone lines.
- Handled and resolved patients' and customers' needs via phone and in person before escalating.
Education
Bachelor of Social Work, In Progress - Social Work
Delta State University
Cleveland, Mississippi, MS05-2026
Associate of Arts - Social Work
Coahoma Community College
Clarksdale, MS05.2023
High School Diploma -
West Bolivar High School
Rosedale, MS05-2001
Skills
- Customer service and support
- Triage and intake
- Patient-centered care
- Provider credentialing
- Microsoft proficiency
- Medicare appeals management
- Data entry and accuracy
- Research and referral services
- Medical billing and claims
- Case management strategies
- HIPAA compliance
- Medical terminology expertise
- Patient advocacy initiatives
- Attention to detail in information verification
Timeline
Data Entry Specialist
Eteam for Alexion Pharmaceuticals
04.2023 - Current
Patient Service Representative Intake
Livanta LLC
10.2022 - 04.2023
Outreach Specialist
Sysazzle Inc. at Davita Kidney Care
03.2022 - 06.2022
Customer Service Rep Contractor
Adecco Accenture UPS
10.2021 - 12.2021
COVID-19 Contact Tracer
Xtend - Healthcare Navient
12.2020 - 03.2021
Phlebotomist
ACCU Reference Medical @Life Help Region 6
01.2019 - 02.2023
Personal Care Service Provider
Bolivar County Community
02.2016 - Current
Laboratory Service Assistant
Millennium Labs @Life Help Region 6
03.2015 - 01.2019
Bachelor of Social Work, In Progress - Social Work
Delta State University
Associate of Arts - Social Work
Coahoma Community College
High School Diploma -
West Bolivar High School