Teri Atkins

Warranty Service Manager

Bill Pearce Motors Inc.

08.2013 - 07.2024

Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Monitored factory recalls and announcements to stay on top of changes.
Processed claim paperwork and followed up on missing information to complete processing.
Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.