Teri Davis
F
Summary
Skilled professional with 16 years of Railroad Experience. Detail-oriented team player with strong organizational skills. Confident, articulate and professional speaking abilities. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works exceedingly well individually, as well as in team settings.
Overview
25
25
years of professional experience
Work History
Business Systems Analyst- AWS/Interline
CSX Transportation
08.2023 - Current
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Reduced project completion times by effectively managing cross-functional teams in agile environments.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
Billing Specialist- Revenue Accounting
CSX Transportation
01.2018 - 07.2023
- Analyze data and data relationships to improve billing processes
- Collaborate with various internal departments to identify and resolve reoccurring billing issues
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Service Coordinator
CSX Transportation
01.2013 - 01.2018
- Provided high volume phone support for external and internal customers
- Proactively monitored assigned customer accounts to communicate service needs
- Created BOBJ reports for service metrics on assigned accounts
- Streamlined communication channels for increased efficiency and better customer service experience.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Customer Service Account Manager
CSX Transportation
08.1999 - 01.2006
- Helped to grow the business by identifying key areas or issues that needed to be addressed
- Helped identify and improve processes within the team
- Provided monthly reports to Senior Management and led quarterly meetings to address customer concerns
- Helped assist customers by communicating service plans and tools to improve quality
- Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
- Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
- Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
Education
MBA -
University of North Florida
Jacksonville, FL05.2025
B.A.S - Supervision and Management
Florida State College At Jacksonville
01.2012
Skills
- Expert in ShipCSX, EDI, SIMS, CRM, CRIS, NBC, NOW, YES, AUM, AWS and Mainframe system
- Expert in Microsoft Word, PowerPoint, Excel and BOBJ
- Intermediate in Tableau and Salesforce
- Experienced in company implementations and presentations
- Ability to create, analyze and utilize research models, systems and tools for planning and research
Timeline
Business Systems Analyst- AWS/Interline
CSX Transportation
08.2023 - Current
Billing Specialist- Revenue Accounting
CSX Transportation
01.2018 - 07.2023
Customer Service Coordinator
CSX Transportation
01.2013 - 01.2018
Customer Service Account Manager
CSX Transportation
08.1999 - 01.2006
MBA -
University of North Florida
B.A.S - Supervision and Management
Florida State College At Jacksonville
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