Teri Grisham
Robertson,WY
Summary
Results-driven professional with over 12 years of experience in retail management. Proven ability to enhance team performance through effective training and coaching, while ensuring attention to detail and adherence to operational standards.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Murdoch ranch and home
Evanston, WY
04.2014 - Current
- Assisted in daily store operations, ensuring optimal inventory levels and product displays.
- Trained staff on customer service best practices, enhancing team performance and satisfaction.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Collaborated with management to implement promotional strategies, boosting sales during key events.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Conducted staff performance evaluations, identifying areas for professional development and training needs.
- Led team meetings to communicate goals and expectations, promoting a cohesive work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Evanston High
Evanston, WY05-1998
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Attention to detail
- Time management
- POS systems
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Mentoring and coaching
Timeline
Assistant Store Manager
Murdoch ranch and home
04.2014 - Current
High School Diploma -
Evanston High