Teri Krosky
Denver
Summary
I am currently working as a Customer Relations Manager for Digital Dental Solutions, a dental lab based in Denver, CO. We manufacture dental implants and help clinicians provide optimal implant related solutions to their patients. I manage inbound and outbound calls, process orders and customer service inquiries using Salesforce, and work with dental and surgical offices to provide them with accurate and timely orders to meet their patients' needs. I am very skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Overview
21
21
years of professional experience
Work History
Customer Relations Manager
Digital Dental Solutions
05.2021 - Current
- Work with dental and surgical offices to provide them with accurate and timely orders to meet the patients needs
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files, records of client interactions, client notes, and other information
Esthetician
Spavia
08.2017 - 04.2021
- Responsible for skin care therapy, waxing and body treatments. I attained a certification in microdermabrasion and chemical peels. I have training and knowledge on various cosmetic products including, Image, Farm House Fresh, Comfort Zone and Sanitas skin care lines.
Esthetician
Salon and Spa On the Boulevard
08.2015 - 08.2017
- Maintained client relations through skin care services, including facials, waxing, brow and lash tint.
Esthetician
3rd Avenue Studio
06.2007 - 08.2015
- Provided skin care therapy through various aspects of cosmetology including facials, full body waxing, brow and lash tint. I managed and maintained schedules for over fifteen employees. I completed all cash register transactions, managed the front desk and client scheduling.
Esthetician
Antoine Du Chez Salon
02.2005 - 06.2007
- Excelled at facials, body waxing and customer service. Educated on Dermalogica and Young Blood mineral makeup.
Education
Cosmetology License - Cosmetology/Cosmetologist, General
Antoine du Chez
01.2004
General Studies
Metropolitan State University of Denver
01.2004
Skills
- Customer Service
- Typing
- Administrative Assistance
- Microsoft Office
- Account services
- File maintenance
- Strong leadership
Websites
Timeline
Customer Relations Manager
Digital Dental Solutions
05.2021 - Current
Esthetician
Spavia
08.2017 - 04.2021
Esthetician
Salon and Spa On the Boulevard
08.2015 - 08.2017
Esthetician
3rd Avenue Studio
06.2007 - 08.2015
Esthetician
Antoine Du Chez Salon
02.2005 - 06.2007
General Studies
Metropolitan State University of Denver
Cosmetology License - Cosmetology/Cosmetologist, General
Antoine du Chez
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