Teri Lowery
Lexington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Patient Services Manager
Dematology Assocites Of Kentucky
Lexington, KY
09.2010 - Current
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations.
- Monitored patient feedback surveys to identify areas of improvement in customer service delivery.
- Ensured that all patient inquiries were handled efficiently and effectively according to established protocols.
- Implemented strategies to reduce wait times for patients during check-in and check-out process.
- Organized educational sessions for staff members on new technologies related to patient services management.
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
- Prepared monthly reports outlining key performance metrics associated with the department's operations.
- Maintained professional relationships with vendors providing supplies or equipment related to patient services.
Office Manager
Dr. Melvin Dean
Lexington, KY
12.2006 - 09.2010
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Associate of Science - Medical Office Management
Sullivan University
Lexington, KY03.2003
Skills
- Office Management
- Patient Relations
- Payment Collection
- Process Implementation
- Employee Supervision
- Employee Work Scheduling
References
References available upon request.
Timeline
Patient Services Manager
Dematology Assocites Of Kentucky
09.2010 - Current
Office Manager
Dr. Melvin Dean
12.2006 - 09.2010
Associate of Science - Medical Office Management
Sullivan University
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