Teri Macon-Ware
Orange Park
Summary
Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills. Ready to use and develop leadership and customer service skills in a customer service role.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Lane Bryant
07.2021 - 12.2023
- Assisted in daily store operations, ensuring a smooth customer experience.
- Supported inventory management processes to maintain product availability.
- Engaged with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to implement visual merchandising strategies.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Area Manager
Stein Mart
06.2016 - 10.2020
- Oversaw operational efficiency across multiple locations, enhancing team performance and productivity.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Managed inventory control systems, ensuring accurate stock levels and reducing discrepancies.
- Trained and mentored staff in best practices, fostering a culture of continuous improvement.
- Resolved conflicts promptly to promote positive environment for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Assistant Store Manager
It's Fashion Metro
01.2016 - 06.2016
- Monitored sales floor activities to uphold store standards and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained strong customer relationships, enhancing overall satisfaction and loyalty.
- Resolved customer complaints resulting in repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Store Manager
Ross Dress for Less
03.2006 - 10.2015
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff to improve performance and enhance customer service skills.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in training new staff on operational procedures and customer service expectations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in daily store operations, ensuring a smooth customer experience.
Education
No Degree - Business Administration
Georgia Perimeter College
Sandy SpringsCertificate in Business Administration - Business Administration
ACT Business School
Dunwoody06-2003
High School Diploma -
Lithonia High School
Lithonia06-1994
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Retail operations
- Time management
- Goals and performance
- Employee development
- Issue resolution
Timeline
Assistant Store Manager
Lane Bryant
07.2021 - 12.2023
Area Manager
Stein Mart
06.2016 - 10.2020
Assistant Store Manager
It's Fashion Metro
01.2016 - 06.2016
Assistant Store Manager
Ross Dress for Less
03.2006 - 10.2015
No Degree - Business Administration
Georgia Perimeter College
Certificate in Business Administration - Business Administration
ACT Business School
High School Diploma -
Lithonia High School