Teri Nosek
Customer Service Professional
Kenosha,WI
Summary
Passionate self-starter with knowledge of service delivery and proven multitasking abilities. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving success.
Overview
24
24
years of professional experience
Work History
Etsy Shop Owner
BlackbirdFly
Kenosha, WI
02.2016 - Current
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Created and delivered over 11,500 orders with customer review rating of 5/5.
- Built and deployed operational procedures administrative systems to handle needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Employed prompt decision-making and in-depth research to resolve issues.
Professional Pet Sitter
No Place Like Home
Kenosha, WI
06.2006 - 07.2017
- Developed and maintained relationships with over 100 pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email and text.
Front Desk Representative
ORC International
Evanston, IL
06.1994 - 04.2001
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Managed over 100 inbound calls per day.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained up-to-date knowledge of product and service changes.
- Exhibited positive energy and professionalism when dealing with clients and staff.
Education
Some College (No Degree) - Advertising & Design
College of DuPage
Glen Ellyn, IllinoisSkills
- Courteous with Strong Customer Service Mindset
- Verbal and Written Communication
- Issue Resolution
- Integrity and Transparency
- Driven and Determined
- Attention to Detail
- Proactive Self-Starter
- Flexibility and Dependability
Timeline
Etsy Shop Owner
BlackbirdFly
02.2016 - Current
Professional Pet Sitter
No Place Like Home
06.2006 - 07.2017
Front Desk Representative
ORC International
06.1994 - 04.2001
Some College (No Degree) - Advertising & Design
College of DuPage
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