Teri ODonnell
Summary
Retired IT professional experienced in all aspects of business systems project development. Very organized and detail oriented individual who enjoys being a team player. Highly motivated to do the best job possible to ensure a successful outcome for any task. Articulate BA with proven record of finding effective solutions to technical issues through troubleshooting and issue analysis. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Proudly certified as an Scrum Product Owner.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Specialist
DSV Air & Sea, Inc.
Portland, OR
12.2016 - 08.2020
- Conducted gap analysis workshops with key business users to collect information on business processes and user requirements.
- Identified gaps and outlined sensible solutions for assimilating new countries into enterprise software system Cargowise One.
- Provided on site support for rollout of Cargowise One in five new countries.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Business Analyst Product Owner
UTi
Portland, OR
02.2010 - 12.2016
- Owned and prioritized product backlog.
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Collaborated with development team on TIBCO services and tasks.
- Investigated and corrected or escalated project problems.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Collaborated with project owners and team members to set ambitious but achievable goals.
Business Analyst
UPS
Portland, OR
12.2004 - 02.2010
- Business analyst and team lead on various projects associated to UPS Supply Chain Solutions globally deployed Air Freight Transportation Management computer system (E2K)
- E2K represents a suite of applications including Shipment Entry, Pickup Request, Masterbill, Pricing & Rating, Location, Lane Pair, Customer Master File
- Meet with end users and functional user reps to define business requirements
- Write Functional Requirements Documents and Functional Test Case scenarios
- Review and approve Technical Design documents developed by off-shore team
- Write and coordinate Quarterly release End-2-End test scripts
- Lead team of developers working on project to rewrite imaging system for UPS-SCS brokerage and transportation documents
- This system provides for storage and retrieval of documents associated with freight shipping, customs clearance and billing
- Coordinated and directed end-to-end QA testing for integrating Menlo systems with UPS systems
- Implemented procedures and check-points to meet Sarbanes-Oxley accounting requirements
Senior Programmer Analyst
Menlo Worldwide Technologies
Portland, OR
05.1999 - 12.2004
- As Analyst on Pricing and Rating team was responsible for managing activities of several Pricing and Rating projects
- Coordinated development activities and tracked progress, from rating and billing perspective, of project that provides split invoicing capabilities for major customer
- Utilized pertinent SDLC tasks and deliverables for life cycle of project
- Worked closely with billing department users to ensure accuracy of data captured in database as well as invoices produced
- Defined and executed detailed test plans
- Involved in design and development of EXCEL VBA application for maintaining international rates
- This system is integral for maintaining accurate and current rates for freight shipments
- Analyzed business requirements from pricing and rating perspective for converting 13 countries to EURO currency
Consultant
Menlo Worldwide Technologies
08.1997 - 05.1999
- Developed and supported transition of customer data from new integrated system to Legacy as well as transition of data from some Legacy processes back to new system
- Performed requirements analysis and developed program specifications, coded and implemented programs for conversion and loading of massive volumes of rates and related information for new integrated Menlo global transportation system (E2K).
Education
Bachelor of Science - Information Technology
University of Phoenix
Hillsboro, ORSome College (No Degree) - Mathematics
The University of Montana
Missoula, MTSkills
- Analytical and Methodical
- Technical Troubleshooting
- Customer Service
- Data Synthesizing
Certification
- Project Management , Menlo University - February 2001
- ARIS Process and Services Modeling, - March 2011
- Certified Scrum Product Owner, Solutions IQ - September 2013
Timeline
IT Specialist
DSV Air & Sea, Inc.
12.2016 - 08.2020
Business Analyst Product Owner
UTi
02.2010 - 12.2016
Business Analyst
UPS
12.2004 - 02.2010
Senior Programmer Analyst
Menlo Worldwide Technologies
05.1999 - 12.2004
Consultant
Menlo Worldwide Technologies
08.1997 - 05.1999
Bachelor of Science - Information Technology
University of Phoenix
Some College (No Degree) - Mathematics
The University of Montana
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