Travis Cournoyer
Thompson,United States
Summary
Dynamic IT Specialist with a proven track record at Savage Systems, adept in hardware and software repair, and known for exceptional interpersonal skills. Excelled in enhancing network security and streamlining disaster recovery procedures, significantly improving system reliability. Skilled in translating complex technical information into user-friendly formats, demonstrating both analytical prowess and methodical problem-solving.
Overview
7
7
years of professional experience
Work History
IT Specialist
Savage Systems
Putnam, CT
09.2022 - Current
- Designated as IT director in academic settings.
- Performed routine troubleshooting and network monitoring.
- Coordinated with third-party providers on installation projects or service agreements.
- Monitored system upgrades, patches and new configurations.
- Managed employee access, security roles and permissions.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Assisted with the deployment of new applications and updates to existing applications.
- Configured routers, switches and wireless access points for LANs and WANs.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Provided support to local residential clients. Including network installations, hardware support, and training.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Assisted with server virtualization projects using Hyper-V technologies.
IT Technician
Thompson Public Schools
North Grosvenor Dale, CT
09.2019 - 09.2022
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Assisted network administrator with big network projects
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed software updates on servers to prevent possible threats from penetrating networks.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Uploaded, configured and managed antivirus detection software.
- Managed and setup backups for servers/VM's
- Configured VHosts and subsequent VM's to run important applications
- Integrated and coordinated new security procedures and measures to protect network.
IT Intern
Thompson Public Schools
North Grosvenor Dale, CT
03.2018 - 06.2019
- Assisted supervisors with troubleshooting and technical support tasks.
- Assisted with setting up technical equipment
- Supported department with administrative duties and clerical tasks.
- Set up and configured system user hardware and software applications.
- Troubleshot hardware issues
Education
Associate of Science - IT Support Services
Quinebaug Valley Community College
Danielson, CT05.2022
Skills
- Interpersonal Skills
- Hardware and Software Repair
- Resolving Problems and Incidents
- Analytical and Methodical
- Hardware Evaluations
- Network Security
- Help Desk Support
- Microsoft Windows and Office
- MacOS and iOS
- Linux
- Network Repairs and Maintenance
- Disaster Recovery Procedures
Timeline
IT Specialist
Savage Systems
09.2022 - Current
IT Technician
Thompson Public Schools
09.2019 - 09.2022
IT Intern
Thompson Public Schools
03.2018 - 06.2019
Associate of Science - IT Support Services
Quinebaug Valley Community College
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