MOSES OKESOLA
Chicago,IL
Summary
Experienced and accomplished professional seeking an opportunity to use my background and skills.
Enthusiastic about contributing within a cooperative team setting,with a dedication to delivering exceptional support aimed at improving the overall client experience
and enhance the organization's efficiency.
A general summary of responsibilities include providing a safe clean environment, supporting and assisting guests residing in the shelter and documenting any safety/security concerns or rule violations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
IT Specialist
Field Nation
Chicago, IL
02.2022 - 07.2023
- Installed operating systems, applications, patches, updates. as needed.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Resolved conflicts between different hardware components or software programs.
Shelter Supervisor
Honey joy outreach
Chicago, IL
04.2022 - 08.2022
- Participated in community outreach activities designed to raise awareness about homeless issues.
- Supervised volunteers providing support services to clients in need of assistance.
- Assessed client needs and provided appropriate referrals to outside resources when necessary.
- Conducted regular inspections of the facility and equipment to ensure proper functioning.
- Monitored the daily operations of the shelter.
- Analyzed data from surveys conducted among clients in order to identify areas that needed improvement.
- Ensured all supplies were stocked and ready for use at all times.
Compliance Specialist
Precision inc
Chicago, IL
01.2019 - 01.2022
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Assisted in developing strategies for improving overall compliance performance.
- Maintained accurate records of all activities related to compliance monitoring.
- Provided support to department by assisting with special assignments and projects.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Identified key issues regarding workflow processes by assisting [Job title] with quality reviews.
- Reviewed and updated existing compliance policies and procedures.
Shelter Aide
Salvation Army Booth Center
Chicago, IL
03.2018 - 06.2018
- Provided emotional support for individuals during times of hardship or stress.
- Monitored client behavior to ensure a safe environment.
- Assisted with food preparation and served meals in accordance with safety protocols.
- Coordinated transportation arrangements for clients as needed.
- Provided crisis intervention to clients in distress.
- Answered telephones, directed calls, and took messages.
- Facilitated group activities designed to foster positive interactions among participants.
Education
Bachelor of Science - Communications Technologies
National Open University
United Kingdom09-2017
Skills
- Collaboration
- Project management
- Application Installations
- Troubleshooting
- Problem solving
- Conflict resolution
- Organizational development
- Decision making
- Planning
- Strategic thinking
- Interpersonal skills
Affiliations
I enjoy music and play multiple instruments.
I enjoy volunteering and helping others.
i love sports and the great outdoors.
Languages
English
Native/ Bilingual
Spanish
Professional
yoruba
Native/ Bilingual
French
Elementary
Timeline
Shelter Supervisor
Honey joy outreach
04.2022 - 08.2022
IT Specialist
Field Nation
02.2022 - 07.2023
Compliance Specialist
Precision inc
01.2019 - 01.2022
Shelter Aide
Salvation Army Booth Center
03.2018 - 06.2018
Bachelor of Science - Communications Technologies
National Open University